Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Engagement Manager (EM) supports Guidewire engagements by leading and managing programs, ensuring successful execution, alignment with company objectives, and coordination across teams. For self-managed customers, the EM acts as a trusted advisor, providing strategic direction and executive delivery oversight, while owning and developing long-term client relationships to achieve revenue growth, profitability, and customer satisfaction.

Responsibilities

Serve as the primary liaison with customers, owning the overall relationship and ensuring Guidewire’s services align with their long-term strategic objectives.
Develop and execute engagement strategies that drive customer success and satisfaction.
Lead Guidewire-owned projects, including strategic engagements and implementation programs.
Lead all projects to success on time, on value to scope and budget, while meeting quality standards.
Take full responsibility for the financial performance of customer engagements, including budgeting, forecasting, and profitability analysis.
Monitor financial metrics and implement strategies to achieve or improve projected engagement profitability.
Establish and lead governance frameworks for customer engagements.
Proactively identify, assess, and mitigate risks at project and strategic levels.
Collaborate with practice leadership to develop resource plans aligning customer needs and Guidewire's strategic objectives.
Work closely with internal teams, such as Product Development, Professional Services, and Support, to ensure cohesive service delivery.
Advocate for customer needs and contribute to continuous improvement initiatives.
Build and nurture trusted relationships with C-level executives and key stakeholders within customer organizations.
Facilitate strategic discussions to support business growth, value realization, and innovation opportunities.
Collaborate with Sales and Business Development teams to drive Value Roadmap engagements during sales cycles and translate them into compelling services proposals.
Oversee the estimation process to develop proposals and Statements of Work (SOWs) or Change Orders.
Define and manage project management accountability for using regular status reporting: work management, budget management, risks/issues management, etc.
Develop strong working relationships with our Principal, sales team, customers, and partners to become their trusted advisors.
Proactively identify opportunities to reduce or eliminate administrative activities within the Program/Project Management practice.
Act as an escalation point for customers and project team members.
Reviews, approves, and in smaller engagements, will draft Work Orders (WOs) and Statements of Work (SOWs) within a certain threshold for self-managed projects in the portfolio.
Reviews, approves, and in smaller engagements, drafts WOs, SOWs, Proposals, and RFP estimates for self-managed projects in the portfolio within a certain threshold.
Proactively develops and communicates escalation mitigation plans when customers are off track with schedule, scope, and budget.

Requirements

Exceptional ability to communicate with and influence C-level executives.
Strong capability to develop and execute long-term strategic plans that align with customer goals and drive mutual success.
Deep understanding of business operations, financial management, and organizational dynamics.
Skilled in identifying business development opportunities and driving growth initiatives.
Demonstrated ability to lead cross-functional teams and foster a collaborative environment.
Experience in mentoring and developing talent within the organization.
Strong analytical abilities to assess complex situations and devise effective solutions.
Proactive in identifying potential issues and implementing preventative measures.
Strong sales acumen with an entrepreneurial mindset, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement.
Understands the Guidewire catalog and capabilities at a high level and maintains certification.
Understand Guidewire Cloud and maintain AWS certification.
Understand Insurance Industry for the country/region in which they operate.

Skills

Executive Communication
Influence
Strategic Thinking
Strategic Planning
Business Acumen
Financial Management
Organizational Dynamics
Business Development
Leadership
Team Management
Mentoring
Talent Development
Analytical Skills
Problem-Solving
Sales Acumen
Entrepreneurial Mindset
Guidewire Knowledge
Cloud Knowledge
Insurance Industry Knowledge

Location

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$143,000 - $236,000

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Company sponsored retirement plan
Annual company bonus plan
Commissions
Long term incentive awards

About the Company

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
We combine digital, core, analytics, and AI to deliver our platform as a cloud service.
More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success.
We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

Equal Opportunity

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions.
Accommodation requests should be directed to Accommodations@guidewire.com.
If things do not go as hoped, we invite you to use our appeals process.
Guidewire promises to independently review any denied accommodation and any decision not to offer you the position.
The appeals process is the same in either case.
Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal.
Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.