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About the Role

Works with the Director of the Office of Experiential Learning and the Service-Learning Program Coordinator to assist in supporting and promoting the academic Service-Learning Program and ACC volunteer experiences, including events and class projects, across Academic, Workforce, and Continuing Education areas.

Responsibilities

• Provide programmatic support for the Service-Learning Program, collaborating with the Director and Program Coordinator to promote program availability across Academic, Workforce and Continuing Education areas.
• Facilitate daily program correspondence with faculty, students, and external community partners across multiple written and oral media channels to share program initiatives.
• Execute assigned service-learning projects and project components, ensuring deliverables are met in alignment with established timelines for program goals.
• Audit, update, and maintain community partner database to ensure accurate tracking and compliance for community engagement efforts.
• Oversee program data collection, organization, and reporting across all program areas to track program impact and quality.
• Coordinate and implement program events, managing logistics from planning through execution.
• Develop promotional and educational materials targeted at students and faculty; represent the department at outreach events such as Riverbat Bash, Welcome Week, and other ACC events as assigned.
• Participate in meetings with faculty and community partners, ensuring timely follow-up actions and continuity of service.
• Assist with the maintenance of related software integrations and provides training to users to ensure system efficiency and data integrity.
• Support service-learning volunteer opportunities, including the optimization of event listings, registration workflows, and documentation processes.
• Act as primary liaison between internal departments and external organizations to identify, align and satisfy volunteer needs and opportunities.

Requirements

• Understand and apply standard administrative procedures and practices, including record-keeping, scheduling, and office management.
• Demonstrate proficiency in both written and verbal communication to effectively interact with students, faculty, staff, and external partners.
• Utilize knowledge of data entry, database management, and the ability to maintain accurate and up-to-date records.
• Familiarity with college policies, state and federal regulations, and accreditation requirements to ensure adherence and proper documentation.
• Current principles and best practices of service-learning and volunteering.
• Industry trends, local business and community leaders.
• State and federal labor laws and regulations concerning volunteering.
• Valid Texas Driver's License and reliable transportation for local Austin area travel.

Skills

• Strong organizational abilities to manage multiple tasks, prioritize work, and meet deadlines efficiently.
• Effective interpersonal skills to interact smoothly with colleagues, students, and external partners, fostering a positive work environment.
• Strong analytical skills to interpret data, solve problems, and make informed decisions that support the college's administrative functions.

Location

• Austin, TX

Work Type

• Remote/In-Person framework

Experience Level

• One (1) year of related work experience.
• Experience in planning, coordinating, and implementing educational programs.
• Non-teaching professional experience in one of the areas of the Workforce education divisions.

Education Level

• Bachelor's degree.
• Associate’s degree plus two (2) years of related work experience can be substituted for the required education.

Salary/Compensations

• $53,029 - $65,683

About the Company

• Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Semester.
• We embrace our identity as a community college, as reflected in our mission statement.
• We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
• As a community college committed to our mission, we seek to recruit and retain a workforce that values intellectual curiosity and innovative teaching, is attracted by the college's mission to promote equitable access to educational opportunities, cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities, is focused on student academic achievement and postgraduate outcomes, welcomes difference and models respectful interaction with others, and engages with the community both within and outside of ACC.

Equal Opportunity

• As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes.
• If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
• Austin Community College produces an Annual Security Report as required by the Clery Act.
• This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC.
• The report includes institutional policies concerning campus security and other safety information.
• For direct access to the current Annual Security Report, visit www.austincc.edu/asr.
• You may obtain a hard copy by contacting the Clery Compliance Officer (CleryComplianceOfficer@austincc.edu).
• For an overview, see ACC's Clery Act website.