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About the Role

The Community Assistant promotes the leasing and occupancy goals of the community while promoting resident satisfaction by acting as a liaison between residents and the staff.

Responsibilities

• Lease the community
• Prepare move-in packages and lease paperwork
• Walk units to confirm readiness
• Review lease and issue keys, gate cards, etc.
• Ensure positive resident satisfaction and retention
• Establish and maintain rapport with residents and act as a liaison between the residents and the staff
• Plan and implement social events for residents on a regular basis
• Assist residents with any issues or conflicts that may arise
• Participate in on-call program for after-hours resident emergencies
• Participate in weekly staff marketing meetings
• Actively participate in the annual and semi-annual turn process
• Assist with marketing needs of the community
• Maintain office supplies
• Assist with maintaining resident files and entering resident information into database
• Attend and participate in regular CWS safety meetings
• Adhere to key control policy

Requirements

• General knowledge of student housing property management
• Able to adhere to a set and variable work schedule, including weekends and emergencies
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Own a valid driver’s license with good driving record and current automobile insurance
• Able to perform work responsibilities at locations other than home property
• Able to travel within major metropolitan area and may be required to attend company functions in other cities
• Current lease onsite or lease no later than the next applicable lease term
• Must be an enrolled, degree-seeking student

Skills

• Strong verbal and written communication skills
• Strong customer service orientation
• Basic internet, word processing, and spread sheet skills

Education Level

• High school diploma or GED

About the Company

• CWS Apartment Homes is a successful and dynamic organization founded and maintained by passionate professionals.
• We love what we do and our mission is simple: To enhance lives…The CWS Way!
• We believe that every person we partner with should have an engaging and meaningful experience that inspires them to be and give their best.
• If you are ready to perform your best work now we would love to provide you the opportunity to become part of our team.