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About the Role
This role supports growth by nurturing, building, and growing relationships with strategic clients, acting as a 'Trusted Adviser' and main point of contact.
Responsibilities
- Manage the client renewal schedule, ensuring contracts are issued and closed on time in line with sales targets.
- Collaborate with Account Directors and business partners to meet client needs and demands.
- Maintain Account Plans and Contacts for strategic accounts, including short-term objectives and long-term goals.
- Regularly communicate with customers to confirm client experience and satisfaction.
- Coordinate with multiple departments to meet wider sales objectives and performance goals.
- Deliver exceptional service and resolve client issues and challenges.
- Proactively establish professional and productive relationships with stakeholders in client accounts.
- Ensure client invoices are understood and reconciled, resolving disputes with the AR Team and client.
- Assess, clarify, and validate customer requirements, needs, and goals.
- Manage new client onboarding, training, and support.
Requirements
- High Energy
- Proactive and motivated to go above and beyond to keep customers happy
- A problem-solving mentality
- Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
- Outstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneously
- Proven experience developing creative solutions to clients’ out of the ordinary problems.
- Leadership skills with an empathetic approach
- Prior experience in Account Management
- Legal background preferred
- Will become an expert in the Thomson Reuters suite of products and processes
Skills
- Communication skills
- Presentation skills
- Organizational skills
- Problem-solving
- Leadership
- Account Management
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Prior experience in Account Management
Benefits
- Hybrid Work Model (2-3 days a week in the office)
- Flex My Way policies for work-life balance
- Work from anywhere for up to 8 weeks per year
- Career Development and Growth opportunities
- Grow My Way programming
- Skills-first approach
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and ESG initiatives
About the Company
- Thomson Reuters informs the way forward by bringing together trusted content and technology for decision-making.
- Serves professionals across legal, tax, accounting, compliance, government, and media.
- Products combine specialized software and insights to empower professionals.
- Reuters is a world-leading provider of trusted journalism and news.
- Powered by 26,000 employees across more than 70 countries.
- Focuses on objectivity, accuracy, fairness, and transparency.
- Relies on diverse backgrounds, perspectives, and experiences to achieve business goals.
Equal Opportunity
- Seeks talented, qualified employees regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
- Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
- Makes reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.