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About the Role

As a Product Manager, you will work to improve our in-house service, Rakuten Denki. With the goal of improving customer satisfaction, you will take the lead in driving various projects and managing KPIs. You'll have the opportunity to be involved in projects from planning through to launch, gain experience across business, creative, and technology, and grow by taking on roles as a product manager even in areas where you previously had no experience. You'll collaborate with a wide range of stakeholders, offering the chance to learn from diverse perspectives.

Responsibilities

Designing and analyzing surveys, managing metrics, and managing customer loyalty
Planning improvements to product KPIs through website and system enhancements
Calculating ROI and determining system development priorities
Organizing key issues, managing tasks, and managing schedules
Handling public relations and publicity (announcements on web pages, internal communications within the group, etc.) and branding strategies
Revising and adding dynamic content

Requirements

At least 3 years of product management experience in the web industry (experience in service planning or project management is also acceptable)
Experience in analyzing quantitative and qualitative data to identify issues, formulate hypotheses, and plan and execute improvement initiatives
Experience in defining requirements from the user’s and quality perspectives
Experience in product management for subscription-based services

Experience Level

Mid-career hires
3+ years of product management experience

About the Company

Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of more than 70 services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networking. Rakuten offers more than 140 services worldwide, of which Communications & Energy Company is the division that operates the cell phone business and other telecommunications and electric energy-related businesses.
As a retail electricity provider of the Rakuten Group, Rakuten Electricity provides "Rakuten Denki," an electricity service for general households, and "Rakuten Gas," a city gas service. Rakuten Electricity is expanding its services to become the No. 1 new electric power company by providing a safe, convenient, and affordable experience close to its users.
The service features a simple design with a basic charge of zero yen and a single metered charge based on the amount of electricity used, instead of the complicated and difficult electricity rate plans of the past. The service allows customers to receive Rakuten points based on their electricity bills and to pay their electricity bills with the points.
The digitization of the energy field is expected to continue in the future, including the digitization of electricity meters, the development of mobile communication technology, and the spread of IoT and AI. With the spread of distributed power resources such as solar power generation, storage batteries, and electric vehicles, virtual power plants (VPPs) can be used to control and optimize power supply and demand, bundle power sources generated by each household, and mutually trade power. This is expected to lead to a future where this is done.
Against this backdrop, we aim to establish a new power platform by leveraging Rakuten Group's IT technology and big data.