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About the Role

This role is responsible for managing workflow, troubleshooting issues, training new employees, and overseeing office operations in the absence of a manager. The position involves preparing files, distributing work, conducting sample reviews, and communicating with internal and external customers, as well as government departments regarding shipment status and documentation.

Responsibilities

• Arranges back-up when a team member is not present
• Monitors workflow, inbound files / documents ensuring time management
• Prepares files and distributes work first thing in the morning and ensures flow of operation
• Troubleshoots any problems and processes any difficult entries escalated by staff
• Introduces new procedures to staff, provides training and orientation to new employees to learn the system
• Performs a variety of other tasks as assigned by Management (reports, duty paid not billed)
• Oversees the office in the absence of Manager, and manages any issue that may arise
• Conducts sample reviews of entries to ensure accuracy and timely submission (as required)
• Distributes requests to appropriate team members and monitors progress
• Provides guidance, participates in conference calls with US account Reps & other OPCO Reps as required
• Creates debits and credits invoices as needed
• Communicates with origin and destination locations regarding shipment status and special handling/delivery processes
• Provides information and communicates with all government departments as required
• Generates documentation for internal and external customers and government officials as required
• Obtain documentation from both internal and external clients for Release on Minimum Documentation Duplicated (RMD), Low Value Shipment (LVS) corrections
• Attends sales conference calls with clients
• Conduct audits on entry documentation provided by customers, as required
• Provides advice / guidance to internal and external customers on Customs and FTNC processes and procedures
• Deals with all internal and external customer enquiries (via formats, phone calls, emails)
• Performs administrative duties as required, such as receive/distribute all incoming and outgoing mail and correspondence

Requirements

• High School Diploma and 2 years of College in international transportation or a related field required
• Minimum 3 years of experience in the field of Customs classification, with up-to-date knowledge of Customs laws and regulations
• Advanced knowledge of MS Office, Outlook, office equipment (fax machine / photocopiers / printers/scanners)
• Must have advanced knowledge of the Harmonized Tariff System
• CCS designation an asset
• Strong communication skills, both oral and written
• Proven ability to clearly and concisely prepare findings and recommendations
• Strong motivation and interpersonal skills, including the ability to work effectively in a team
• Excellent organization and time management skills
• Sound judgement and decision making abilities
• Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

Skills

• MS Office
• Outlook
• office equipment (fax machine / photocopiers / printers/scanners)
• Harmonized Tariff System
• Customs classification
• Customs laws and regulations
• Communication skills
• Organization skills
• Time management skills

Location

• Mississauga, Ontario, Canada

Work Type

• Employee
• Full-time

Experience Level

• Minimum 3 years of experience in the field of Customs classification

Education Level

• High School Diploma
• 2 years of College in international transportation or a related field

Salary/Compensations

• 48,391.00 - 75,610.00 CAD Annual

About the Company

• Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
• Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do.

Equal Opportunity

• FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.