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About the Role

The Cartier New York Workshop provides Jewelry services, Watch services, and Jewelry productions for North America. This role is responsible for executing all administrative and logistic tasks for client services and stock maintenance, with the ability to cross-train and assist with tasks in other departments, as needed for the business.

Responsibilities

• Process all non-technical tasks for client and stock repairs, including repair registration, audit, diagnosis, cost estimate creation, materials posting, parts delay management, billing, payment processing, transfers, and final invoice.
• Manage receiving and shipping of all inbound and outbound parcels, including domestic and international shipments.
• Ensure proper movement of product in/out of the department.
• Coordinate courier pick-ups/drop-offs.
• Maintain department supplies.
• Develop a deep understanding of the brand and products to convey Cartier heritage and values.
• Comply with Cartier security and operational procedures.
• Uphold the Cartier image by maintaining a professional demeanor at all times in person, via email, and telephone.

Requirements

• Associate or bachelor’s degree
• Customer service or related field experience with strong data processing skills
• Experience with SAP or other CS related programs
• Ability to work and prioritize tasks in a fast-paced and high-volume environment
• Proactive personality, positive and solutions-oriented attitude
• Ability to work both independently and within a team environment
• Excellent written and verbal communication skills

Skills

• SAP or other CS related programs
• Data processing
• Customer service
• Logistics management
• Written communication
• Verbal communication

Location

• New York

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Associate or bachelor’s degree

About the Company

• Richemont is a global leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont is committed to preserving the heritage and identity of each Maison while innovating and designing new products.