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About the Role

Verona Collective, Oneida Indian Nation's cannabis retail operations, is seeking Cannabis Dispensary Retail Associates. Responsibilities include cross-training, creating a welcoming environment, understanding compliance and policies, and cash handling. This role requires a commitment to excellence and business development.

Responsibilities

• Greet and confirm guests are 21+ and checked in with proper identification.
• Maintain a thorough understanding of all cannabis products, curate options for guests, and explain consumption methods and storage.
• Maintain a clean, safe, organized, and stocked sales floor.
• Assist with inventory receiving, auditing, labeling, and restocking.
• Collaborate with team members to ensure accurate order fulfillment.
• Conduct daily and weekly audits of cannabis products for accuracy in physical and digital counts.
• Use POS system fluently and troubleshoot minor issues.
• Handle cash accurately and follow money handling protocols.
• Provide an upbeat, informational, and personalized guest experience while managing guest flow.
• Stay current with inventory levels and communicate needs to Fulfillment/Vault associates.
• Work a flexible schedule including mornings, afternoons, evenings, weekends, and holidays.
• Remain calm, friendly, and engaged in a fast-paced environment.
• Build guest relationships to ensure brand loyalty and repeat business.
• Perform opening and closing procedures, including cleaning, securing cannabis items, and counting tills.
• Be responsible for assigned cash till, verifying amounts at the beginning and end of the shift.
• Ensure smooth shift transitions and prepare the next team.
• Participate in pre-shift meetings to stay informed about product/procedure changes, sales, and promotions.
• Work with a team, follow directions, and support team members.
• Adapt to changing circumstances, handle setbacks, and maintain composure under pressure.
• Maintain accurate records with strong attention to detail and organizational skills.

Requirements

• 1+ years of retail, hospitality, or customer service experience.
• Enthusiastic self-starter capable of prioritizing tasks and working well in a team.
• Skilled in Microsoft Office applications and moderately tech-savvy for troubleshooting.
• Proficient in cash handling, math skills, and attention to detail.
• Customer-oriented with outstanding interpersonal and communication skills.
• Emotionally intelligent with the ability to stay current with diverse consumer needs.
• Capable of remaining collected and efficient in a high-pressure environment.
• Excellent communication skills and ability to work with diverse personalities and learning styles.
• Must be 21 years or older.
• Ability to work with a team.
• Ability to stand for up to 10 hours.
• Ability to lift up to 50 pounds.

Skills

• Customer Service
• Cash Handling
• Inventory Management
• POS Systems
• Microsoft Office
• Communication Skills
• Interpersonal Skills
• Teamwork
• Adaptability
• Problem-Solving

Location

• Upstate New York

Work Type

• Full-time
• Flexible Schedule
• Weekend Availability Required

Experience Level

• Entry Level

About the Company

• Verona Collective, located in Upstate New York, is the Oneida Indian Nation's cannabis retail operation.
• They offer a diverse range of cannabis products cultivated and produced entirely by the Oneida Indian Nation.
• Verona Collective is committed to meeting the highest standards for quality and exceptional service.
• Team members share qualities of Oneida's nationally acclaimed team: stellar work histories, reliability, productivity, flexibility, and work ethic.