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About the Role

The Director, Communications and Stakeholder Relations leads the organization’s corporate communications and marketing portfolio, working closely with the CEO and senior leadership. This role strengthens relationships with key partners, advances advocacy priorities, protects organizational reputation, and expands the organization’s reach and impact, positioning Circle of Care as a leader in home and community care.

Responsibilities

Develop and implement organizational communications strategies to strengthen awareness of Circle of Care and its impact.
Lead the creation of organizational communications materials, including annual reports, impact reports, newsletters, presentations, website content, and stakeholder communications.
Ensure consistency in messaging, branding, and storytelling across all communications channels.
Support media relations and identify opportunities to elevate Circle of Care's profile through traditional media, digital platforms, conferences, partnerships, and public events.
Work closely with program staff to communicate the impact of Circle of Care initiatives through compelling stories, data, research findings, and participant experiences.
Support internal and employee communications, including change communications, leadership town halls, and organizational culture messaging.
Build and maintain strong relationships with foundations, government agencies, educators, researchers, community organizations, and other stakeholders.
Represent Circle of Care at meetings, conferences, events, and partner engagements across Canada.
Identify and develop strategic partnerships that advance Circle of Care's mission and expand the reach of its programs.
Work closely with the CEO to steward relationships with current and prospective funders, partners, and supporters.
Support the development of proposals, reports, sponsorship opportunities, partnership agreements, and other external-facing materials.
Represent Circle of Care in media interviews, podcasts, conferences, and panel discussions.
Identify opportunities for Circle of Care to contribute to public conversations related to home and community care, healthy ageing, senior and caregiver engagement, and quality care.
Build relationships with journalists, commentators, policymakers, researchers, and sector leaders.
Help position Circle of Care as a leading voice on healthy ageing and home and community care in Ontario/Canada.
Define and strengthen the organization's overarching brand identity, advocacy positions, and corporate messaging frameworks.
Build and produce executive thought leadership strategies for the CEO and senior leadership on local and/or national health platforms.
Lead executive communications for the CEO and senior leadership team, including speeches, keynote remarks, and Board presentations.
Enforce absolute adherence to health privacy laws (PHIPA) across all communication channels, institutional public statements and media releases.
Act as the primary media contact, managing relationships with journalists, healthcare editors, and major news networks.
Design, maintain, and execute comprehensive crisis communication plans to mitigate operational, political, or clinical reputational risks.
Train and advise executive leaders on high stakes press conferences and media panel discussions.
Contribute to organizational planning and decision-making as a member of the leadership team.
Identify opportunities to strengthen the reach, sustainability, and impact of Circle of Care programming.
Monitor trends and developments in healthy ageing, home and community care, philanthropy, senior and caregiver engagement, public policy, and charitable giving that may affect the organization's work.
Support Board communications, presentations, reporting, and strategic/operational planning activities as required.
Lead government relations and public affairs efforts, including policy monitoring, issues management, and preparation of briefing materials for regulatory and legislative engagement.
Define and track key performance indicators for communications and reputation efforts (e.g., media reach, stakeholder sentiment, digital engagement) to inform continuous improvement.
Oversee the operational deployment, performance tracking, and communication of the organization’s multi-year strategic roadmap.
Lead, mentor, and evaluate a specialized team of public relations, corporate communications, and relation-management professionals.
Manage the department's annual fiscal budget, directing agency spend and vendor contracts toward high-impact reputation initiatives.

Requirements

This role is ideal for an experienced communications, public affairs, stakeholder relations, partnership development, or non-profit professional who is passionate about healthy ageing, home and community care, and public engagement.
Strategic Communicator – You can translate complex ideas, evidence, and impact into compelling stories and messages for a variety of audiences.
Relationship Builder – You enjoy connecting with people and developing meaningful partnerships that create long-term value.
Public Representative – You are comfortable speaking publicly, engaging with media, facilitating discussions, and representing an organization in external settings.
Connector & Collaborator – You thrive in collaborative environments and are skilled at bringing people together around a common purpose.
Strong Writer – You have exceptional writing and editing skills and can produce high quality communications materials with confidence.
Organized & Results-Oriented – You can manage multiple priorities simultaneously and follow projects through to completion.
Politically Astute & Sound Judgement – You bring political acuity, executive presence, and strategic influence to high-stakes conversations with government, media, and Board-level stakeholders.
Bachelor's degree in Communications, Public Relations, Journalism, or a related field required.
10+ years of progressively senior leadership experience in communications, stakeholder relations, partnership development, fundraising, non-profit leadership, or a related field.
Excellent writing, editing, presentation, and relationship-management skills.
Experience developing communications strategies and managing organizational communications initiatives.
Experience preparing proposals, reports, partnership materials, grant applications, sponsorship packages, or similar external-facing documents.
Experience in charitable, health care, education, public, philanthropic, media, or public affairs sectors is considered an asset.
We welcome you to apply for this role, even if you do not meet every requirement listed.

Skills

Communications
Public Relations
Stakeholder Relations
Partnership Development
Non-profit Leadership
Strategic Communication
Relationship Building
Public Speaking
Media Engagement
Facilitation
Writing
Editing
Organizational Skills
Results-Oriented
Political Acumen
Executive Presence
Strategic Influence
Government Relations
Public Affairs
Issues Management
Crisis Communication
Media Relations
Brand Identity Development
Advocacy
Corporate Messaging
Thought Leadership
Executive Communication
Health Privacy Laws (PHIPA)
Budget Management
Team Leadership
Mentoring
Performance Tracking
Strategic Planning
Bilingualism (English and French) is considered an asset.

Location

Hybrid

Work Type

Full-time
Permanent
Hybrid

Experience Level

10+ years of progressively senior leadership experience

Education Level

Bachelor's degree in Communications, Public Relations, Journalism, or a related field required
Master's degree considered an asset

Salary/Compensations

$120,000 to $135,000 per year

Benefits

Generous paid time off for vacation, personal and sick days
Hybrid Environment with a mix of in-office and work-from-home days
Subsidized underground parking and convenient access to public transit
Comprehensive health, dental, paramedical and vision coverage with employer paid premiums
RRSP program through RBC with employer and voluntary employee contributions
Paid training and professional development opportunities

About the Company

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.
Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion.
Powered by people. Sparked by passion. Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.

Equal Opportunity

We encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.
Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process.
Only applicants who are selected for an interview will be contacted.