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About the Role
Canadian Hearing Services (CHS) is seeking a Hearing Care Counsellor in Toronto to provide individual counselling, support, and case management for eligible clients aged 55 and older who are hard of hearing or deaf.
Responsibilities
- Provide individual counselling, support, and case management for eligible Hearing Care Counselling (HCC) clients (age 55 and up and hard of hearing or deaf).
- Evaluate hearing loss utilizing audio scope and audiometer testing devices.
- Provide general instruction to clients in the use, care, and maintenance of hearing aids and assistive listening devices.
- Liaise and consult with other counsellors, agencies, and services to promote client independence and empowerment.
- Enhance daily functioning, safety, and social access for clients with acquired hearing loss.
- Handle vulnerable situations in a timely manner.
- Manage a varied workload with competing priorities and deadlines.
Requirements
- Must be legally eligible for employment in Canada.
- Vaccines (COVID and others) are a requirement of the job unless an exemption is provided on medical grounds pursuant to the Ontario Human Rights Code.
Skills
- Excellent administrative skills
- Excellent communication skills
- Excellent interpersonal skills
- Proven knowledge of and experience in the hearing loss field
- Ability to handle a changing environment
Location
- Toronto
Work Type
- Permanent
- Full-time
Experience Level
- 3-5 years counselling experience with seniors
Education Level
- Bachelor’s degree in the Social Services field
About the Company
- Canadian Hearing Services (CHS) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation.
- CHS is the largest and only Accredited organization of its kind in North America.
- CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally.
- In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada, the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.
Equal Opportunity
- Canadian Hearing Services is an equal opportunity employer and supports an affirmative action hiring process for Deaf and hard of hearing applicants.
- CHS will provide accommodation, accessible formats, and communication supports for the interview upon request, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).