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About the Role

This role plays a critical part in maintaining CCTV, card access, and alarm system controls, managing user access, incident documentation, and internal and external investigations. The successful candidate will work cross-functionally with store leadership, regulatory bodies, and People & Culture to ensure consistent adherence to company policies and external regulatory requirements.

Responsibilities

• Maintain operational integrity of CCTV, card access, and alarm systems, including ongoing audits to ensure compliance with applicable regulatory requirements
• Maintain and update regulatory tracking documentation
• Provides and updates user access for security systems across new and existing employees
• Conducts and/or assists with credit card disputes, audits and investigations related to inventory, discount discrepancies, and P&C matters, and contributes to special projects as directed by leadership
• Maintain and update all alarm call lists
• Prepare and distribute Crime Alerts
• Maintain and update Brinks store access
• Demonstrate leadership within the department and districts to support adherence to company policies and procedures
• Ensure accurate reporting and documentation of incidents such as theft, fraud, robbery, vandalism, break and enter and assault
• Provide after-hours support to stores, including weekend monitoring of inbox communications
• Support regulatory compliance reporting across all stores
• Assist with documentation, training, systems administration, development initiatives, and special projects as required
• Complete quarterly reporting on incidents, inspections, and regulatory activities
• Contribute to initiatives that strengthen regulatory compliance across store operations
• Ensure that Annual Extinguisher testing is compliant with Provincial Standards
• Assist with alarm permit renewal where applicable
• Promote ongoing loss prevention awareness
• Support company culture initiatives, including promotion of FIKA and company product awareness where appropriate

Requirements

• Customer service experience in a retail setting or relatable hospital setting is strongly preferred.
• Genuine AI fluency: AI-assisted sourcing platforms, automated outreach sequencing, screening automation, and analytics dashboards. Not a feature user; a builder.
• Strong proficiency with modern technology.
• Ability to operate independently in environments with evolving priorities, building support solutions without detailed playbooks or heavy oversight.

Skills

• CCTV
• Card access systems
• Alarm systems
• User access management
• Incident documentation
• Investigation support
• Regulatory compliance
• Auditing
• Credit card dispute resolution
• Inventory control
• Discount discrepancy analysis
• People & Culture incident support
• Special project contribution
• Alarm call list maintenance
• Crime alert preparation
• Brinks store access management
• Loss prevention awareness
• Company culture initiatives
• AI-assisted sourcing platforms
• Automated outreach sequencing
• Screening automation
• Analytics dashboards

Location

• Toronto, ON

Work Type

• In-Office
• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Paid time off
• Employee support platforms
• Group benefits
• Employee discounts across portfolio brands

About the Company

• Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District.
• The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.
• At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Equal Opportunity

• The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
• This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted.