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About the Role

WSA is a global leader in the hearing aid industry. HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. This hybrid role involves performing remote hearing evaluations, fittings, and repairs, while also engaging in community outreach and business development.

Responsibilities

• Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients.
• Meet a minimum NPS score of 75.
• Perform routine follow-ups, clean and checks and hearing aid repairs.
• Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
• Utilize hearing aid stock for remote programming, shipping, and adjustment of hearing aids within the State(s) of licensure.
• Routinely demonstrate hearing aids as part of annual evaluations to achieve 80% same day fit/trial rate.
• Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG).
• Operate in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
• Partner with leadership and field teams to grow Center revenue.
• Engage in Continued Professional Development to maintain expertise in service delivery, consultative counseling, and troubleshooting of hearing aid technology.
• Generate leads through outbound calling and build local community to generate service demand.
• Complete one community outreach and/or physician marketing event per quarter.
• Embrace company culture and values.

Requirements

• Experience in a client-centric, Audiology or Hearing Aid Specialist role.
• Ability to pay close attention to detail with a high degree of accuracy.
• Basic or advanced written communication skills.
• Experience with customer service and grievance resolution.
• Ability to communicate detailed or technical information clearly, accurately and concisely.
• Ability to work quickly, accurately and independently in a fast-paced environment.
• Expectation to have applications to Multi-State Licensing prior to start date.
• 1-5 years of experience preferred.

Skills

• Hearing evaluation
• Hearing aid selection
• Remote fitting
• Ear impression taking
• Earmold modification
• ALD accessory recommendation
• Remote programming
• Hearing aid adjustment
• Consultative counseling
• Troubleshooting hearing aid technology
• Lead generation
• Community outreach
• Physician marketing

Location

• Statewide (90% remote)
• Local and surrounding Centers (10%)

Work Type

• Hybrid

Experience Level

• 1-5 years preferred

Education Level

• Active state license in Audiology and/or hearing aid dispensing.
• Gaining Multi-State Licensure required.

Salary/Compensations

• $60,000 - $75,000

Benefits

• Monthly Commissions
• CEUs & State Licensure Renewals for HCPs
• Defined Career Paths
• Sponsorship & Preceptor Opportunities
• President’s Club Incentives
• Employee Referral Program
• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

About the Company

• WSA is a global leader in the hearing aid industry with 12,000 colleagues in 130 countries.
• HearUSA has an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S.
• HearUSA accepts most insurance plans, has extensive network coverage, advanced online services, and pioneering technology.
• HearUSA is part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

Equal Opportunity

• The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.