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About the Role

This role is responsible for owning the financial performance of POD delivery, driving end-to-end plan execution, ensuring quality assurance and defect management, strengthening stakeholder relationships, leading and developing teams, maintaining strong governance, and overseeing production support and hypercare.

Responsibilities

• Own financial performance for POD delivery by managing scope, burn, utilization, and forecast accuracy while maintaining delivery velocity.
• Maintain program gross margin at/above approved plan; keep EAC variance within ±2% monthly.
• Develop weekly cost-to-complete and capacity plans; maintain utilization ≥90% for billable team members.
• Ensure 100% scope changes are captured via RAID/Change Control with agreed approvals and updated forecasts within 5 business days.
• Track change requests/assumptions with financial impact and secure approvals within agreed timelines.
• Drive end-to-end plan execution for PODs with SAFe cadence, dependency management, and disciplined delivery governance to achieve committed PI objectives.
• Achieve ≥90% PI objectives met for owned PODs; maintain iteration carryover <15% after first PI.
• Maintain schedule variance within ±10% for committed releases; complete release readiness checklist for every release.
• Update RAID and dependency logs weekly with owners; ensure zero critical dependencies without an owner.
• Coordinate across PODs to ensure integrated plans, dependencies, and release readiness are aligned end-to-end.
• Improve quality of deliverables through rigorous testing readiness, acceptance criteria discipline, and defect prevention practices.
• Achieve UAT pass rate ≥95% for each release; maintain defect rejection rate <5%.
• Reduce defect leakage to production to ≤2 defects per release; ensure zero repeat Sev-1 incidents.
• Enforce Definition of Ready/Done and evidence-based sign-offs for 100% of stories.
• Implement data quality checks with ≥99% accuracy for key reporting measures.
• Strengthen client confidence through proactive communication, transparent reporting, and rapid action closure.
• Achieve average stakeholder satisfaction/NPS score ≥8.5/10 (quarterly feedback).
• Deliver weekly executive summaries on time (100%) covering progress, risks, and decisions needed.
• Close agreed action items within 5 business days ≥90% of the time.
• Facilitate decisioning forums; unblock critical decisions within 10 business days ≥90% of the time.
• Maintain executive governance cadence with clear minutes and action tracking.
• Lead and develop POD PMs/Scrum Masters by coaching delivery hygiene, planning discipline, and problem-solving; build high-performing teams.
• Conduct monthly coaching 1:1s with each POD PM; maintain documented development goals and progress.
• Standardize templates (status, RAID, plan, release) and achieve ≥95% compliance across PODs.
• Manage attrition within agreed thresholds; execute onboarding plans within 2 weeks for any replacement.
• Implement team engagement actions; achieve stakeholder feedback on PM effectiveness ≥8/10.
• Ensure PODs operate with strong controls: risk management, auditability, and adherence to compliance and security requirements.
• Conduct risk reviews bi-weekly; ensure all High/Critical risks have mitigation plans and due dates.
• Achieve 100% compliance with required documentation (SoW/Change controls, approvals, test evidence) and meet audit requests within SLA.
• Prevent compliance-related production incidents attributable to missed process or documentation.
• Maintain critical path reviews weekly with stakeholders; achieve ≥90% release readiness criteria met ahead of cutover.
• Own Hypercare outcomes by ensuring release readiness, operational runbooks, and rapid incident resolution.
• Implement Hypercare runbook, on-call rota, and incident triage model before each go-live (100%).
• Meet incident SLAs: Sev-1 response <15 min, Sev-2 <30 min; reduce MTTR by ≥20% vs baseline.
• Complete post-incident RCA within 5 business days for 100% of Sev-1/2 incidents with prevention actions tracked to closure.

Requirements

• Experience in financial management for delivery teams.
• Proficiency in SAFe methodology and delivery governance.
• Experience with quality assurance and defect management.
• Strong stakeholder management and client communication skills.
• Proven people leadership and team development capabilities.
• Expertise in governance, risk management, and compliance.
• Experience in production support and hypercare management.

Skills

• Financial Management
• Scope Management
• Burn Rate Management
• Utilization Tracking
• Forecast Accuracy
• Delivery Velocity
• Gross Margin Management
• EAC Variance Management
• Cost-to-Complete Planning
• Capacity Planning
• SAFe Cadence
• Dependency Management
• Delivery Governance
• PI Objectives Achievement
• Iteration Carryover Management
• Schedule Variance Management
• Release Readiness
• RAID Logs
• Change Control
• Quality Assurance
• Testing Readiness
• Acceptance Criteria
• Defect Prevention
• UAT Pass Rate
• Defect Rejection Rate
• Defect Leakage Management
• Definition of Ready/Done
• Data Quality Checks
• Stakeholder Communication
• Client Satisfaction
• NPS Scoring
• Executive Summaries
• Action Item Closure
• Decision Facilitation
• Executive Governance
• People Leadership
• Team Development
• Coaching
• Performance Management
• Attrition Management
• Onboarding
• Team Engagement
• Risk Management
• Auditability
• Compliance
• Security Requirements
• Risk Reviews
• Mitigation Plans
• Documentation Compliance
• Audit SLA Management
• Production Incident Prevention
• Production Support
• Hypercare Management
• Operational Runbooks
• Incident Resolution
• On-call Rotas
• Incident Triage
• Incident SLAs
• MTTR Reduction
• Root Cause Analysis (RCA)

About the Company

• EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company.
• We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed.
• EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.
• EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
• We are headquartered in New York and have more than 54,000 employees spanning six continents.
• For more information, visit www.exlservice.com.

Equal Opportunity

• EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
• EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.