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About the Role

This is a commercial and strategic role focused on Parloa's Professional Services business. As a Client Solutions Manager, you will lead the full services sales cycle, from opportunity identification through scoping, SOW negotiation, and contracting, while acting as a trusted advisor throughout delivery. You will understand customer transformation goals, guide them through their AI journey, and build trust to establish Parloa as their preferred partner. This involves collaborating with the Partner Delivery Success team to match the right implementation partner to the opportunity, ensuring customer outcomes are prioritized. The role requires coaching customers through Parloa's PRISM methodology, helping them establish the right organizational foundation, prepare teams for agentic delivery practices, and build operational capabilities for managing AI agents in production. You will operate at the intersection of enterprise sales and delivery, partnering with various teams to design engagements that drive measurable outcomes like deflection improvements, containment rates, customer satisfaction lifts, and scaled agent operations. This position will evolve with the fast-paced conversational AI landscape, expanding in scope, complexity, and influence. You will be a pivotal asset across sales, solution engineering, and professional services, connecting customer ambition with operational reality and shaping how enterprises utilize conversational AI long-term.

Responsibilities

Build and maintain a healthy services pipeline in partnership with enterprise sales teams.
Lead commercial conversations for all PS engagements, from initial scoping through commercial close.
Maintain rigorous forecast hygiene and accurately report on numbers.
Coach internal stakeholders on PS sales motion, deal structure, and timeline expectations.
Run structured and AI-powered discovery to identify customer motivations, desired business outcomes, and platform integration requirements.
Translate discovery findings into compelling services proposals that quantify value.
Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution.
Navigate complex enterprise legal and procurement processes, including MSAs, DPAs, security reviews, and multi-stakeholder approval chains.
Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts.
Lead executive business reviews and steering committee sessions.
Ensure seamless knowledge transfer from pre-sales into Parloa's PRISM delivery methodology.
Own CSAT outcomes and proactively surface risks.
Engage Parloa's partner ecosystem as an extension of the delivery team.
Collaborate with the Partner Delivery Success team to develop partner capabilities and share field learnings.
Develop deep command of Parloa's PRISM delivery methodology and contribute feedback for its refinement.
Build repeatable assets such as proposal templates, scope frameworks, pricing models, success stories, and enablement content.
Contribute to Parloa's external point of view on enterprise AI adoption, conversational AI ROI, and CX transformation.

Requirements

5+ years selling or scoping professional services within an AI-native or enterprise software company, strategic consulting firm, or large-scale systems integrator.
Proven track record writing SOWs and navigating enterprise procurement (MSAs, DPAs, multi-stakeholder legal review, commercial negotiations).
Comfortable building relationships at the C-suite and VP level and acting as a trusted advisor.
Commercially sharp, understanding services margin, attach rates, and how delivery quality drives software expansion.
Fluent in enterprise software deployment patterns.
Strong written and verbal communication skills, able to adapt between technical detail and executive narrative.
Self-directed and energized by ambiguity; able to build the playbook while executing plays.
Comfortable operating in a fast-moving, high-growth environment with shifting priorities.
Willing to travel up to 50%.

Skills

Conversational AI
Contact center technology
CCaaS platforms (Genesys, NICE, Avaya, Five9, Amazon Connect)
CX transformation programs
Agentic AI concepts (orchestration, LLMs, prompt engineering, tool use, intent classification)
Enterprise platform integration (Salesforce Service Cloud, SAP, ServiceNow, Workday, Microsoft Dynamics)
Project or program management
PMP, Scrum, or SAFe certification
Directly driving software expansion through PS delivery outcomes
Scale-up environment operations

Location

Work Type

Full-time
Travel up to 50%

Experience Level

5+ years

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, where customer support is transformed into meaningful exchanges.
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
Companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI are already deploying Parloa at scale.
Parloa is committed to upholding the highest data protection standards for clients' and employees' data.
All employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.