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About the Role

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.

Responsibilities

Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs.
Provide expert advice, product information, and recommendations.
Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly.
Handle cash, checks, and credit card transactions with precision.
Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing.
Stay up to date with industry trends and new product releases.
Monitor and replenish stock levels on the sales floor.
Conduct regular inventory counts and report any discrepancies to the store manager.
Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
Adhere to safety protocols and maintain a clean and organized counter area.
Ensure a safe working environment for both customers and colleagues.
Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities.

Requirements

Prior experience in Customer Service.
Prior leadership roles with profit and loss responsibility preferred.
Experience in leading people in a retail environment.
Demonstrated ability to rapidly grow sales in a retail environment.
Experience building and maintaining cross-functional relationships.
Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
Experience working with HVAC contractors strongly desired.
Computer literacy with proficiency in MS Office applications.
Ability to work in a team environment and be willing to participate.
Ability to function at an above-average level in a technical environment.
Prior experience using sales and/or inventory management systems.
High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.

Location

Albany, NY

Work Type

Full-time
Part-time

Education Level

High School Diploma or GED equivalent
Associate's degree in business, marketing, or related field preferred

Salary/Compensations

$20/hr - $24/hr

Benefits

Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program

About the Company

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies.
We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada.
With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Equal Opportunity

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin.
We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.