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About the Role
Support public clients with stable, efficient, and user-centric IT services by bringing technical excellence to ongoing operations and guiding users through their digital daily lives.
Responsibilities
- Support public clients in their digitalization journey as part of an interdisciplinary team.
- Act as a central interface with technical expertise between clients and service providers regarding service issues and implementations.
- Manage and optimize service processes (QM).
- Manage change requests and customer solutions (Change, Release, Config).
- Plan, coordinate, and monitor service delivery (SLA) based on agreed KPIs.
- Create regular service reports for clients and ensure target-group-specific communication.
Requirements
- Passion for organization and effective communication from initial customer contact to operational application management.
- Solid knowledge of common information technologies and application management.
- Experience from complex IT projects is advantageous.
- Strong communication skills for successful interactions and management of internal and external stakeholders.
- Expertise in IT Service Management (IT-SM), Project Management (PM), ITIL, and ISO 20000, or high motivation to become an expert.
- Completed university degree or relevant vocational training.
- Very good German language skills and good English language skills.
Skills
- Application Management
- IT Service Management (IT-SM)
- Project Management (PM)
- ITIL
- ISO 20000
- Change Management
- Release Management
- Configuration Management
- Service Level Agreements (SLA)
- Quality Management (QM)
Location
- Germany
Work Type
- Remote
- Hybrid
- Full-time
- Part-time
Experience Level
- Senior
Education Level
- University degree
- Relevant vocational training
Benefits
- 30 vacation days
- Workation within the EU
- Flexible working hours
- Mobile working
- Part-time models
- Access to ]init[ Academy
- Training opportunities
- Certification opportunities
- Cross-departmental knowledge sharing
- JobRad (company bike program)
- Public transport subsidy
- Other mobility benefits
- Welcome Week
- Structured onboarding
- Mentorship programs
About the Company
- We are ]init[, a company shaping the society of tomorrow with digital solutions made for people with societal relevance.
- We are over 1,400 employees working in interdisciplinary teams across seven locations or flexibly from anywhere in Germany.
Equal Opportunity
- Diversity and equal opportunities are a matter of course for us.
- We expressly welcome applications from people with disabilities and promote equality.