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About the Role

Buffalo City Mission is seeking a Resident Assistant for their men's shelter. This role involves providing support to residents, ensuring shelter safety, assisting with operations, and intervening in crisis situations.

Responsibilities

• Provide a supportive and respectful presence for shelter residents.
• Assist residents with basic needs, such as access to meals, hygiene supplies, and bedding.
• Monitor resident behavior and address any conflicts or issues that arise.
• Encourage residents to participate in shelter programs and activities.
• Collaborate with Security to ensure the safety and security of the shelter facility and residents.
• Enforce shelter rules and regulations.
• Conduct regular rounds of the shelter to ensure safety and security.
• Conduct safety checks, and searches as needed.
• Assist with shelter intake and discharge procedures.
• Maintain accurate records of resident occupancy and shelter activities.
• Assist with maintaining a clean and organized shelter environment, including sanitizing sleeping areas, moving furniture, sanitizing walls, floors, and ledges, and swapping mattresses as needed.
• Report vacated units and prepare them for new residents.
• Help residents pack items as needed if exiting units and move items down to the 1st floor.
• Perform nightly laundry, cleaning of the welcome center, staff bathrooms, restocking storage room shelves, and assisting with building chores.
• Assist with the distribution of supplies and donations.
• Accurately monitor and document medication intake and any observations.
• Complete shift reports.
• Respond to and de-escalate crisis situations.
• Provide support to residents experiencing emotional distress or other crises.
• Contact emergency services as needed.

Requirements

• High School diploma or GED required.
• Experience working with vulnerable populations is a plus.
• Strong interpersonal and communication skills.
• Ability to remain calm and composed in stressful situations.
• Ability to enforce rules and maintain boundaries.
• Empathy and compassion for individuals experiencing homelessness.
• Ability to work independently and as part of a team.
• Basic computer skills.
• Ability to follow instructions and procedures.
• In the midst of a mature walk with Jesus Christ.

Skills

• Interpersonal skills
• Communication skills
• Crisis intervention
• De-escalation
• Record keeping
• Basic computer skills

Location

• Buffalo, NY

Work Type

• Part-time

Education Level

• High School diploma or GED

Salary/Compensations

• $17.00 per hour
• $0.50 shift differential for 2nd shift
• $1.00 shift differential for 3rd shift

Benefits

• Medical coverage with a single-high premium paid in full by the employer
• Health Savings Account (HSA)
• Vision coverage
• Employer-paid life insurance
• Supplemental insurance options

About the Company

• Rooted in the Gospel of Jesus Christ, Buffalo City Mission is a community united by faith, compassion, and a shared commitment to changing lives.
• We believe everyone deserves a second chance and witness lives transformed through the power of grace, love, and hope.
• Our mission is to serve men, women, and families facing barriers to stability, offering shelter, support, and the opportunity to rebuild their lives with dignity and purpose.

Equal Opportunity

• We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.