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About the Role

Rocking Horse Ranch Resort is an award-winning, all-inclusive resort seeking driven, articulate, and passionate team members for our Front Desk and Reservations team. You will be the first point of contact with each guest and will be trained to provide the highest level of hospitality. Ideal candidates will have a gregarious personality and a natural talent for customer service, with a solid ability to understand unique guest needs and close a sale.

Responsibilities

Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations
Ensure each encounter with guests is conducted in a positive service-oriented manner
Maintain fluency with resort’s rates, packages, and promotions
Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out
Demonstrate detailed knowledge of all itineraries, activities, and services
Interact with and assist other departments as needed

Requirements

Experience in a sales or hospitality role preferred
Strong organizational, communication, written, and interpersonal skills
Impeccable attention to detail
Strong work ethic, adept at multitasking, and a true team player
Excellent computer skills

Skills

Customer service
Sales
Multitasking
Communication

Location

Highland, NY 12528

Work Type

Full-time

Salary/Compensations

$18.00 - $18.00 Hourly

About the Company

Rocking Horse Ranch Resort is an award winning, all-inclusive resort in Highland, NY.