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About the Role

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities

• Attend daily Embassy Suites by Hilton Business Review meetings.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s and ensure knowledge of and adherence to those policies by the sales team.
• Meet or exceed set goals.
• Operate the Sales Department within established sales expense budget.
• Participate in required M.O.D. and Saturday office coverage as scheduled.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e. Sales parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Embassy Suites by Hilton sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review meeting planner evaluations with the DOS to ensure that issues receive follow-up.
• Entertain clients.
• Handle inquiries as part of Inquiry Day Program.
• Effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effectively listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with DoubleTree by Hilton standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with DoubleTree by Hilton standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

Requirements

• Must have a valid driver’s license in the applicable state.
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Skills

• Windows
• Company approved spreadsheets
• Word processing

Work Type

• Full-time

Experience Level

• At least 4 years of progressive hotel sales experience
• 4 year college degree and at least 2 year of related experience
• 2 year college degree and 3 or more years of related experience

Education Level

• 4 year college degree
• 2 year college degree

Salary/Compensations

• $63,000 - $70,000

Equal Opportunity

• We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual attention, gender identity, national origin, veteran or disability status.
• In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities.