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About the Role

The Senior Manager, Assurance Integrity leads the team responsible for performance management of assurance providers in the Textile Exchange standards system to ensure credibility. This role ensures assurance models are understood and implemented efficiently, identifying gaps and risks for continuous improvement. The role is responsible for tracking certification body performance, identifying training needs, managing risks, and ensuring effective field monitoring and complaint management, aiming for a high-performing network of assurance providers that instills trust.

Responsibilities

Advance strategies to ensure excellence across the standards system through monitoring, oversight and transparency of assurance.
Identify and track mitigation of risks in the assurance system, ensuring proper escalation and collaboration.
Manage the assurance integrity sub-team, creating a high-performing and highly engaged team.
Oversee systems that track assurance provider performance, ensuring transparency, risk management, internal escalation and reporting, and continuous improvement.
Manage risks, complaints, disputes, and other grievances related to assurance providers within the standards system.
Lead the development, implementation and management of the strategy of assurance provider oversight and performance management.
Lead the development and management of our monitoring strategy as part of our overall plan for performance management.
Establish systems to track changes in performance over time and implementation of corrective actions taken by assurance providers.
Implement processes to provide transparency on certification body performance, utilizing incentives and sanctions to drive improvement.
Collaborate with Standards Data and Traceability sub-teams to leverage data for risk identification and strengthening system credibility.
Ensure regular reporting on assurance system performance, identifying trends and risks and informing key decisions.
Collaborate to ensure the development of our supply chain tracking strategy is backed by a robust and aligned assurance model.
Lead internal processes for timely response to complaints and incidents assigned to the assurance integrity team.
Ensure that risks arising from assurance integrity activities are communicated internally and logged.
Contribute to engagement, communication and development of training content for certification bodies and accreditation bodies.
Provide support for the development of standards, policies and procedures where input on integrity topics are properly reflected.
Support compliance with the ISEAL Code of Good Practice and regulatory requirements from an assurance lens.
Coordinate with the claims and trademark teams on market monitoring activities.

Requirements

A minimum of 7 years of combined experience in sustainability standards systems and certification, with at least 3 years at a management level.
Training and/or experience working as a qualified lead auditor, especially in varying regional contexts.
Experience in oversight, monitoring, and performance management of assurance providers.
Technical knowledge of certification and accreditation body operations, including management experience at a certification or accreditation body.
Technical knowledge in supply chain management, textile and/or apparel sectors.
Excellent interpersonal and collaboration skills and experience working across cultures as part of a global team.
A driven individual with a strong work ethic and high degree of autonomy.
Self-starting and proactive.
Able to hit the ground running while working in a fast-paced and demanding environment.
Motivated, energetic, determined, and with strong interpersonal skills.
Excellent written and verbal communication skills.
Native-level proficiency in English and at least one other language.
Strong work ethic and high degree of autonomy.
Ability to work independently as well as to collaborate effectively with key internal and external stakeholders.
Track record of professional, honest, discreet conduct, and able to act with the organization’s highest confidence at all times.
Excellent computer skills including advanced proficiency in Microsoft suite, databases and the ability to quickly learn new systems.
Ability to travel frequently, up to 20% of time.
Experience working with Textile Exchange standards or other similar standards systems, ideally ISEAL members.
Advanced experience and knowledge of assurance systems, ISEAL-compliant standards systems, and chain of custody models and principles.
Previous experience conducting technical writing (e.g. policies, standards) and training.
Proficiency in Chinese.

Skills

Performance management
Assurance systems
Risk management
Team leadership
Oversight
Monitoring
Transparency
Data analysis
Reporting
Supply chain management
Interpersonal skills
Collaboration
Communication
Technical writing
Training development
Microsoft suite
Database management

Location

Remote – Global (Preference for Europe/North America)

Work Type

Full-Time Position, 40 Hours a Week
Remote

Experience Level

Senior Manager
Minimum of 7 years of combined experience in sustainability standards systems and certification
At least 3 years at a management level

Salary/Compensations

$115,000 - $150,000 USD

About the Company

Textile Exchange is a global non-profit driving positive impact on climate change across the fashion and textile industry.
It guides a growing community of brands, manufacturers, and farmers towards more purposeful production from the very start of the supply chain.
By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production.
Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too.
Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and a driven community.
We work remotely with a team located in 20+ countries.
We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals.
We work collaboratively on important environmental issues around the world by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world.
We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization.