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About the Role

Discover a path without limits at Meliá, where countless opportunities for advancement and personal growth await. Embark on a journey that takes you through different countries and makes you part of our large global family.

Responsibilities

• Coordinate and detail meeting and group inquiries via phone, web portals, or email.
• Provide detailed information regarding questions about the hotel, rooms, or restaurant.
• Book events in the hotel booking system, including invoice creation.
• Coordinate group and event reservations with other departments.
• Conduct follow-up and handle complaints.
• Present the hotel through property tours.
• Support the Groups & Events department in creating forecasts by reporting own bookings.

Requirements

• Successfully completed vocational training in the hotel, gastronomy, or tourism industry.
• First experiences in the event and conference industry, the event department of a hotel, and/or the group reservations department.
• Very good German and English language skills.
• Results- and solution-oriented way of working.
• Strong communication skills and sales talent.
• Energetic, enthusiastic, and creative demeanor combined with commitment, flexibility, and high self-motivation.
• EDP knowledge such as Opera Cloud, MS Office (365 is an advantage).

Skills

• Groups & Events Coordination
• Hotel Booking Systems
• Customer Service
• Sales
• Communication
• Opera Cloud
• MS Office

Location

• Germany

Work Type

• Full-time

Experience Level

• Entry Level
• Experienced

Education Level

• Vocational Training

Salary/Compensations

• €34,932 - €36,696

Benefits

• 30 vacation days per year
• Company-covered Deutschland-Ticket
• Discounted rates at all Meliá Hotels International worldwide (for self, relatives, and friends)
• 30% discount on food and beverages at all Meliá Hotels International worldwide
• Supportive and respectful team environment
• Structured onboarding and support
• Internal and external training opportunities
• Internal career advancement opportunities
• Free tea, coffee, cold beverages, and fresh full meals in the employee canteen
• Free work clothing and cleaning of work and private business clothing
• Regular team events and parties
• Regular health days and discounts on gym memberships
• Attractive employee discounts on clothing, car rentals, and more from over 600 brands
• €1,000 bonus through the 'Inspiring Friends' program for referring new employees

About the Company

• Meliá Hotels International is committed to equal opportunities between men and women in the workplace.
• We promote a corporate culture that advocates for effective equality and raises awareness for the need for joint and global action.
• We foster our commitment to equality and diversity, avoiding any type of discrimination.
• We believe that diversity and inclusion among our employees are essential for our success as a global company.
• We are committed to the sustainable growth of our industry through a great, socially responsible human team.
• Our motto is 'On the path to a sustainable future, starting from a responsible present'.

Equal Opportunity

• Meliá Hotels International is committed to equal opportunities between men and women in the workplace.
• We promote a corporate culture that advocates for effective equality and raises awareness for the need for joint and global action.
• We foster our commitment to equality and diversity, avoiding any type of discrimination, particularly regarding disability, origin, religion, gender, or age.
• We believe that diversity and inclusion among our employees are essential for our success as a global company.