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About the Role

Join our Merchant Success & Growth Services team to shape the future of global commerce. You will work directly with merchants to improve payments performance, increase transaction success, optimize fraud strategies, and unlock measurable revenue growth. This customer-facing role combines analytics, payments expertise, commercial insight, and cross-functional collaboration to deliver meaningful business outcomes.

Responsibilities

Analyze merchant transaction performance, including approval rates, decline drivers, fraud outcomes, and conversion metrics, to identify optimization opportunities.
Develop and deliver tailored optimization strategies that improve authorization rates, reduce friction, and increase payment acceptance.
Partner with Merchant Success Managers, Technical Account Managers, Integration Managers, and technical teams to implement payment performance improvements.
Measure and validate the impact of optimization initiatives, demonstrating commercial value, revenue uplift, and return on investment for merchants.
Support merchant reviews by providing data-led insights, recommendations, and ongoing performance improvement plans.
Contribute to the development of scalable optimization frameworks, best practices, and service methodologies.

Requirements

Experience in payments, eCommerce, fraud management, customer success, commercial analytics, optimisation, or a related field.
Strong analytical skills with the ability to interpret complex transaction and performance data and translate insights into actionable recommendations.
Understanding of payment authorization flows, decline drivers, fraud prevention strategies, and digital transaction journeys.
Excellent communication and stakeholder management skills, with the ability to engage both technical and commercial audiences.
A results-driven mindset focused on delivering measurable business outcomes, including conversion improvements, revenue growth, and customer value.
Experience working directly with enterprise merchants or digital commerce businesses.
Knowledge of payment gateways, acquiring, risk management tools, and payment optimisation techniques.
Experience managing data-driven improvement programmes and demonstrating measurable commercial impact.

Skills

Analytics
Payments expertise
Commercial insight
Cross-functional collaboration
Transaction performance analysis
Optimization strategies
Fraud management
Stakeholder management
Data-driven insights

About the Company

Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.