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About the Role

The Regional Customer Success Manager plays a pivotal role in driving the success of a portfolio of Autodesk's largest regional customers, primarily within the Architecture, Engineering, Construction, and Operations (AECO) industry across Australia and New Zealand. This role is crucial for ensuring customers successfully onboard Autodesk solutions, drive product adoption, and expand their use of Autodesk technologies to achieve measurable business outcomes.

Responsibilities

Ensure assigned customers maximize their Return on Investment (ROI) from their partnership with Autodesk.
Co-create and execute tailored Customer Success Plans aligned with customers' strategic priorities, business objectives, and Autodesk solution adoption.
Serve as the primary owner and orchestrator of Customer Success planning and execution by coordinating customers, Autodesk teams, and Channel Partners to achieve agreed outcomes.
Document and communicate measurable business value achieved through Autodesk solutions by developing customer success stories and value realization metrics.
Support customers during onboarding and identify customers with low product adoption to reduce churn risk and improve long-term success.
Understand customers' solution investments and service entitlements and ensure they maximize value through regular business reviews and success planning sessions.
Partner with Sales, Technical Sales, Autodesk Channel Partners, Product Specialists, Technical Support, and Renewal teams to drive customer success initiatives.
Participate in account planning and Customer Success Plan reviews to identify strategic opportunities, engagement priorities, and desired business outcomes.
Monitor customer usage data and health indicators and translate insights into proactive success strategies in collaboration with Channel Partners and internal Sales teams.
Build trusted relationships with stakeholders at all levels, including executive leaders, business managers, champion users, and Information Technology (IT) administrators.
Identify opportunities to expand customer relationships and partner with Sales, Channel Partners, and Renewal teams to support business growth.

Requirements

Experience or familiarity with the Architecture, Engineering, Construction, and Operations (AECO) industry.
5–10 years of experience in Sales, Customer Success, Technical Consulting, or Implementation Consulting, or experience as an Architect, Engineer, Building Information Modeling (BIM) Manager, General Contractor, or Project Manager supporting Software as a Service (SaaS) solutions for Building Information Modeling (BIM) and digital transformation.
Demonstrated ability to understand customer business challenges and align technology solutions to desired business outcomes.
Experience working with large enterprise organizations and complex stakeholder environments.
Excellent executive-level communication, presentation, and relationship management skills.
Strong customer empathy with a customer-first mindset.
Ability to prioritize multiple complex initiatives in a fast-paced environment.
Strong collaboration and stakeholder management skills across internal and external teams.
Experience using Autodesk AECO solutions such as Autodesk Construction Cloud, Autodesk Forma, Revit, Civil 3D, Navisworks, or comparable industry solutions.
Experience driving customer adoption, digital transformation, or business value realization initiatives.
Knowledge of customer success methodologies, value realization frameworks, or success planning practices.
Experience working with enterprise Software as a Service (SaaS) customers and Channel Partner ecosystems.
Familiarity with executive business reviews, customer health metrics, and adoption analytics.

Skills

Customer Success
Sales
Technical Consulting
Implementation Consulting
Architecture
Engineering
Building Information Modeling (BIM)
General Contracting
Project Management
Software as a Service (SaaS)
Digital Transformation
Communication
Presentation
Relationship Management
Customer Empathy
Collaboration
Stakeholder Management
Autodesk Construction Cloud
Autodesk Forma
Revit
Civil 3D
Navisworks
Customer Adoption
Value Realization
Success Planning
Executive Business Reviews
Customer Health Metrics
Adoption Analytics

Location

Australia
New Zealand
Sydney
Melbourne
Brisbane

Work Type

Flexible working environment
Full-time

Experience Level

5-10 years

Benefits

Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package

About the Company

Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Equal Opportunity

We take pride in cultivating a culture of belonging where everyone can thrive.