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About the Role

We are seeking a Technology Supplier & Contract Manager to oversee the operational management, governance, and commercial aspects of key technology suppliers. This role ensures technology partners meet contractual obligations, service levels, and business objectives, promoting performance and value maximization throughout the supplier lifecycle.

Responsibilities

• Manage the day-to-day operations of strategic technology vendors and service providers.
• Develop and maintain supplier governance frameworks, performance scorecards and regular service review cadences.
• Build strong supplier relationships while holding vendors accountable for contractual commitments, targets and SLAs.
• Drive continuous improvement through performance reviews, service improvement plans and effective blocking issue management.
• Identify and mitigate supplier risks relating to operational delivery, security, compliance and financial performance.
• Own the operational lifecycle of technology contracts, including onboarding, renewals, extensions, service reviews and supplier exits.
• Maintain visibility of contract renewal dates, commercial obligations and termination windows.
• Partner with Procurement and Legal to support contract renewals, renegotiations and new supplier engagements.
• Find opportunities to optimise supplier spend, licensing models and commercial value across technology services.
• Support budgeting, forecasting and financial governance for third-party technology expenditure.
• Produce reporting on supplier performance, contract status, risks, renewals and financial exposure.
• Establish governance forums with internal collaborators and strategic suppliers.
• Assist with audit, regulatory, and third-party risk management activities.
• Strengthen supplier management procedures, controls, reporting, and governance standards within Product & Technology.
• Champion collaborative working, delivery excellence and continuous improvement.

Requirements

• Proven experience managing IT suppliers, vendor relationships, technology contracts or technology service management within a complex organisation.
• Strong understanding of supplier relationship management (SRM) principles and post-contract supplier governance.
• Experience working across enterprise technology environments, including SaaS, cloud platforms, infrastructure, software licensing, managed services and support agreements.
• Strong knowledge of contract governance, SLAs, benchmarks, service credits, supplier performance frameworks and operational governance.
• Ability to interpret contractual obligations and translate them into effective supplier management practices.
• Commercially aware, with experience directing supplier cost management, contract renewals, and value improvement projects.
• Excellent ability to manage collaborators, with the capability to build trusted relationships across Product & Technology, Procurement, Finance, Legal, Security and business teams.
• Strong communication, influencing and negotiation skills, with confidence challenging suppliers constructively.
• Excellent analytical and organisational skills, including experience producing governance reports, managing risks and maintaining contract documentation.
• Experience identifying and mitigating supplier-related operational, financial, compliance and service risks.
• Ability to manage multiple suppliers, competing priorities and complex service environments.
• Experience developing governance forums and advancing supplier performance by means of formal review processes.
• Experience working within an organisation centered around digital products or services.
• Knowledge of IT procurement and contract governance processes.
• Experience with third-party risk oversight and technology governance frameworks.
• Experience supporting commercial assessments and arguments for technology investments.
• Knowledge of software licensing frameworks and vendor commercial approaches.

Skills

• Supplier Relationship Management (SRM)
• Contract Governance
• Service Level Agreements (SLAs)
• Performance Management
• Risk Management
• Communication
• Influencing
• Negotiation
• Analytical Skills
• Organizational Skills
• IT Procurement
• Third-Party Risk Oversight
• Technology Governance

Location

• Remote
• Hybrid

Work Type

• Hybrid
• Flexible working pattern

Experience Level

• Proven experience managing IT suppliers
• Experience working across enterprise technology environments
• Experience developing governance forums

Benefits

• Generous annual leave
• Medical coverage
• Inclusive parental leave packages
• Discounted gym memberships
• Opportunities to contribute to the community

About the Company

• The Financial Times ranks among the top news organisations worldwide, known for its authority, integrity, and accuracy.
• The FT's mission is to provide quality information and services around the globe.
• At the FT, curiosity flourishes and ambitious thinking is valued.
• The FT offers opportunities to reach millions, produce work that matters and provide impartial journalism in a polarised world.
• The FT provides a warm, collaborative culture with a diverse community of experts who support growth, career aspirations and wellbeing.
• The FT offers opportunities that challenge and inspire, allowing individuals to uncover new skills and build a career that can lead them anywhere.

Equal Opportunity

• We believe in the importance of diverse viewpoints and want all voices in our organisation to be heard, respected and valued.
• A supportive workplace is one where employees feel they can be authentic and perform to their full potential.
• We are dedicated to eliminating obstacles for everyone, with particular attention to challenges encountered by underrepresented groups.
• We are a disability confident employer and Valuable 500 signatory.
• Please inform us if you need any reasonable adjustments or personalization during the application process or to assist you in attending an interview.