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About the Role
As a Regional Operations Manager, you will play a pivotal role in ensuring the safe, effective, and consistent delivery of Facilities Management services across multiple prison sites. This is a high-profile leadership position where your decisions and guidance directly shape service delivery, influence regional performance, and support the safety and wellbeing of thousands of people. You will translate strategic priorities into operational excellence, supporting Cluster Managers, strengthening compliance and assurance, and driving a culture of safety, accountability, and continuous improvement.
Responsibilities
- Overseeing complex estates activity
- Advising senior stakeholders
- Responding to operational incidents
- Mentoring leaders across the region
- Ensuring operational consistency and alignment with business objectives
- Providing Health & Safety oversight
- Managing dispersed operational teams
- Providing coaching and performance support
- Driving effective workforce planning and engagement
- Overseeing budgets, contracts, procurement activity, KPIs and SLAs
- Delivering continuous improvement across operations
- Advising senior leaders including Governors, functional heads and partners
- Contributing to regional meetings and multi-cluster forums
- Supporting emergency planning and contingency arrangements
- Providing guidance during operational incidents as part of a Command Team
Requirements
- Significant experience leading the delivery of Estates and Facilities Services across multiple sites
- Strong capability in governance, statutory and mandatory compliance
- Proven leadership experience managing dispersed operational teams
- Robust financial and commercial acumen
- Strong stakeholder engagement skills
- Experience supporting emergency planning, contingency arrangements
- Good Health & Safety knowledge
- Excellent organisational, time-management and people skills
Skills
- Facilities Management
- Estates Management
- Governance
- Statutory Compliance
- Mandatory Compliance
- Health & Safety Oversight
- Water Management
- Asbestos Management
- Gas Safety
- Audit Follow-up
- Team Leadership
- Coaching
- Performance Management
- Workforce Planning
- Employee Engagement
- Financial Acumen
- Commercial Acumen
- Budget Management
- Contract Management
- Procurement
- KPI Management
- SLA Management
- Continuous Improvement
- Stakeholder Engagement
- Risk Management
- Emergency Planning
- Contingency Planning
- Incident Management
- Organisational Skills
- Time Management
- People Skills
Location
- Hybrid
- Surrey
- Greater London
Work Type
- Permanent
- Full time
Experience Level
- Senior role
- Experienced operational leader
Benefits
- 25 days holiday per year plus Bank Holidays
- Death in Service at 4x salary
- Access to private GP consultations
- Employee Assistance Programme (counselling and information services)
- Financial reward mechanisms
- Retailer discounts
About the Company
- We are a Ministry of Justice business delivering time-critical services to HMPPS.
- Explore a varied and rewarding career at GFSL.
- Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.
- You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.
- Explore facilities careers where you can make difference.
- GFSL has been notified by its shareholder (MOJ) that the provision of FM Services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027.
Equal Opportunity
- We’re passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.
- We recognise the value that every single employee brings to the organisation. Everyone’s needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all.
- We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.