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About the Role

The Investigations Security Specialist will collaborate with the Investigations and Physical Security (PS) teams to prevent and respond to security matters impacting Citizens colleagues, customers, assets, and reputation. This role supports the Investigations function by providing an independent and objective investigations service across the organization.

Responsibilities

• Respond to incidents such as robberies, customer threats, irate customers, workplace violence, burglaries, and vandalism.
• Provide executive protection and event security, including conducting security advance work and intelligence gathering.
• Ensure security-related incidents and risk issues are properly escalated to management.
• Draft quality investigations reports summarizing findings and recommendations.
• Conduct investigations in all areas of the bank in a timely, professional, and accurate manner.
• Prioritize workload for timely and cost-effective investigations, applying banking law appropriately.
• Conduct tracing, freezing, and recovery of funds.
• Build and maintain strong relationships with business areas, industry peers, and law enforcement.
• Promote effective prevention and incident management practices.
• Provide metrics, executive reports, and briefings.
• Ensure PS and Corporate Security risks are identified, evaluated, recorded, and mitigated.
• Support the delivery of security projects and programs within budget.
• Drive PS initiatives and strategies, promoting an open culture and information sharing.
• Support the development, implementation, and maintenance of PS policy, standards, and guidelines.

Requirements

• Perform risk assessments to determine security threats and ensure adequate security measures.
• Possess a comprehensive understanding of facility security systems, including intrusion, access control, and video monitoring platforms.
• 5 or more years of relative experience in investigations and law enforcement function preferred.
• Experience working in physical security services or similar function, particularly on alarm and camera systems, incident response, and threat assessments preferred.
• Demonstrated knowledge of executive protection principles and operations.
• Awareness of legal, statutory, and regulatory environments, especially as they relate to investigations within banking institutions.
• Experience interviewing internal and external parties.
• Working knowledge of investigative or research capabilities, search engines, open source intelligence, and criminal history checks.
• Experience working on standards and policies desired.
• Experience and understanding of working in a financial services environment preferred.
• Experience in completing comprehensive security reviews / risk analysis reports.
• Proficiency with MS Office 365 – Excel, Word, PowerPoint.
• Demonstrate advanced written and verbal communication skills with experience interacting with all levels of an organization.
• Proven ability to work independently as well as cooperatively in a team.
• Ability to handle confidential information appropriately.
• Travel required throughout the footprint.
• Successfully passing a background check.

Skills

• Facility security systems
• Intrusion detection
• Access control systems
• Video monitoring platforms
• Risk assessments
• Incident response
• Threat assessments
• Executive protection
• Intelligence gathering
• Investigations reporting
• Fund tracing
• Fund freezing
• Fund recovery
• Relationship building
• Prevention practices
• Incident management
• Metrics reporting
• Executive briefings
• Risk identification
• Risk evaluation
• Risk recording
• Mitigation planning
• Project support
• Program support
• Policy development
• Standards development
• Guideline development
• MS Office 365
• Excel
• Word
• PowerPoint
• Written communication
• Verbal communication
• Independent work
• Teamwork
• Confidentiality

Location

• San Francisco, CA

Work Type

• Full-time
• Onsite

Experience Level

• 5 or more years of relative experience

Education Level

• Associates Degree in Criminal Justice or related field preferred
• Security Management or relevant experience preferred

Salary/Compensations

• $170,000–$230,000 per year

Benefits

• Competitive pay
• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy exceeds mandatory requirements

About the Company

• Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment.
• Citizens is committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
• Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Opportunity

• Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
• At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
• Employment decisions are based solely on merit, qualifications, performance and capability.