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About the Role

As a Shift Leader at Blank Street, you are a player-coach who thrives when working alongside a team to deliver quality products. You are a people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution. You excel in fast paced environments and enjoy an inclusive, collaborative workplace.

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and our Training Team to help train new employees
Ensure new team members are following all recipes and training for menu items and processes
Ensure new team members are in the correct uniform, are upbeat and vibes are positive
Open and close the location safely and responsibly (Key holder)
Ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
Positive and solution-focused handling of any minor customer issue
Lead all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability
Develop a loyal neighbourhood customer base for your store
Spearhead individual, team and location initiatives to drive sales and business performance
Support your General Manager to lead company initiatives
Meet with the Senior Leadership team to voice feedback and improvements
Be hands on in the success of your store, your customers and your teams’ best interests
Set the tone and create lasting connections in the neighbourhood

Requirements

Experience in the customer service or hospitality industry
Availability that meets the needs of our cafes
Full Time: 35 hours per week, 5 days of availability required
Must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
Availability to work between 6:30 am and 9:00 pm
Weekend and holiday availability preferred
Must be authorised to work in the UK

Skills

Love for cafe culture and people
Friendly, open and approachable
Strong knowledge of coffee and equipment
Strong decision-making skills
Multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections
Able to work at a fast pace in high-volume environments
Be an exemplary ambassador of our brand

Location

Work Type

Full Time

About the Company

Blank Street is on a mission to become the defining food and beverage brand of our generation.
Blank Street adds a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
Blank Street is motivated by the millions of customers they serve across cities, and know that their potential is unlimited.