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About the Role

As a TecNec Customer Service Representative (CSR), you will be part of a supportive team, bringing a "Can Do" approach to business. You will gain a comprehensive understanding of our business operations, from marketing to accounting, and learn how to generate revenue profitably. You will be the primary point of contact for resellers, assisting them and ensuring customer satisfaction while keeping Tower's bottom line in mind. This role offers opportunities for professional growth and career advancement within the company.

Responsibilities

Prepared to begin working at the start of your shift.
Express Sales Meeting Coverage
Handle & qualify inbound communications such as calls, sales@ emails, chats
Direct handling of customers includes efficiently providing standard pricing and availability, order status and PO follow-up, returns assistance, general questions, basic shipping quotes, basic product recommendations, troubleshooting and reporting website issues, basic order entry, call routing to other departments, receiving & routing tax certs, credit applications, or catalog requests, basic understanding of distributed lines, registration, discounts, fees, shipping programs and restrictions.
Qualify, distribute, handle and manage the TecNec sales inbox.
Handle all RMAs/Returns/Return follow-up for unassigned accounts/web orders.
Handle Returns-based sales@ emails.
Responsible for general follow up and customer interaction for open unassigned web orders.
KanBan Rush entry and management.
Acquire basic knowledge of House Brands through training.
Add, edit, attribute, (de)activate, and manage all aspects of contacts.
Become fluent and accurate in all aspects of order entry.
Know, inquire & understand the Employee Manual.
Know, inquire & understand Core Values.

Requirements

Microsoft Office experience preferred
Previous customer service experience preferred
Strong interpersonal and communication (verbal/written) skills
Solid organizational skills
Ability to multitask
Attention to detail
Critical thinking
Ability to recognize and outline available resources
Comfortable with team collaboration
Previous multimedia experience a plus, but not required (broadcast, pro-audio, video, etc.)
Bilingual skills are welcome but not required for immediate job openings.

Skills

Customer Service
Communication
Organization
Multitasking
Attention to Detail
Critical Thinking
Team Collaboration
Microsoft Office
Multimedia Experience (preferred)
Bilingual Skills (welcome)

Location

Saugerties, NY

Work Type

On-site
Full-Time

Experience Level

Entry Level

Salary/Compensations

Potential incentives based on sales and margin

Benefits

Medical, dental, and vision insurance
Life insurance
Paid time off
401(k) retirement plan
Profit‑sharing bonus program
Employee Stock Ownership Plan (ESOP)

About the Company

Tower Products Incorporated is a 100% Employee-Owned company, recognized as one of the largest and most successful supply companies in the nation.
We are a Customer First company where employee-owners take pride in their work, fostering trust and respect.
We seek problem-solvers to join our team and serve our expansive base of high-profile customers.

Equal Opportunity

Equal Opportunity Employer (EOE)