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About the Role

The Property Manager will be a key member of the management team at White City Place, responsible for managing a segment of the estate, service charges, and tenant relations. The role focuses on delivering a world-class workplace campus by overseeing facilities services, shaping site culture, and aligning operations with client business objectives.

Responsibilities

• Deliver client KPIs as defined in the Property Management Agreement.
• Execute 'Instinct' customer experience initiatives with service partners.
• Manage building operations according to Savills policies and procedures.
• Serve as the primary point of contact for occupiers regarding building operations and parking.
• Resolve tenant disputes and manage complaints in accordance with company procedures.
• Set and manage service charge budgets, including quarterly variance reporting and contractor invoicing.
• Collaborate with engineering teams to meet property requirements.
• Procure supplies and services using accredited contractors and framework agreements.
• Monitor and manage the performance of service partners.
• Act as an ambassador for White City Place to ensure a positive user experience.
• Support health, safety, and environmental sustainability initiatives.
• Manage minor project works and tenant fit-out/license to alter processes.
• Maintain and test disaster planning, fire evacuation, and bomb drill procedures.
• Monitor vacant properties and manage insurance claims.
• Ensure building operations meet client ESG targets.
• Conduct regular building inspections and oversee stakeholder visits.
• Manage the building helpdesk and digital portal facilities.
• Oversee internal and external reporting for clients and investors.
• Lead place-shaping initiatives and community-focused events.
• Engage occupiers to align on ESG goals and social value benefits.
• Integrate company vision and values into all building services.
• Drive process improvements and service delivery innovations.
• Participate in site-wide forums and contribute to a high-performing team culture.

Requirements

• Strong leadership skills and ability to motivate a team.
• Excellent customer service and relationship building skills.
• Comprehensive understanding of service charge budgeting.
• Comprehensive understanding of property statutory compliance guidelines.
• Knowledge and experience with occupier fit-outs and landlord works.
• Meticulous attention to detail and organizational skills.

Skills

• Leadership
• Team management
• Customer service
• Relationship building
• Service charge budgeting
• Property statutory compliance
• Occupier fit-out management
• Budgeting
• Reporting
• Project management

Location

• White City Place

Work Type

• Onsite
• Full-time
• Monday – Friday 9am – 5.30pm

Salary/Compensations

• £54,000 / annum

Benefits

• Refer to company Benefits Booklet

About the Company

• Savills