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About the Role
We are recruiting for an inspiring, passionate and visionary Retail Manager to lead the Nespresso Westfield, White City team. You will lead the boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the boutique’s success, ensuring the commercial deliverables and KPI’s are achieved.
Responsibilities
- Responsible for the entire daily operations of the boutique.
- Embed a culture of exceptional customer experience.
- Empower your team to communicate our Nespresso brand purpose and work to exceed customer expectations.
- Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.
- Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
- Align employee work schedules with sales plans to ensure appropriate floor coverage.
- Role model and develop a culture of outstanding service and best in class customer experience.
- Advocate the importance of being a passionate Nespresso brand ambassador.
- Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
- Deliver a local calendar of events to drive brand awareness and engage with existing customers.
- Ensure the boutique is working in a safe and compliant way throughout the day-to-day operations.
Requirements
- Proven retail leadership experience, ideally gained within a premium or luxury retail environment.
- Proven experience leading, coaching and developing varied sized teams.
- Experience managing HR best practice, including performance, development and employee relations.
- Strong commercial acumen, with the ability to analyse performance and implement action plans to deliver results.
- The ability to build strong relationships with customers, colleagues and stakeholders.
- Exceptional communication and interpersonal skills.
Skills
- Passion for creating exceptional customer experiences
- Building a high-performing, engaged team culture
- Commercial acumen
- Relationship building
- Communication skills
- Interpersonal skills
Location
- Westfield White City, London
Work Type
- Full-time
- Permanent
Experience Level
- Retail leadership experience
- Experience leading, coaching and developing varied sized teams
- Experience managing HR best practice
Salary/Compensations
- Attractive Salary
Benefits
- Potential for up to a 10% annual bonus
- Private medical insurance
- Complimentary Nespresso coffee machine and monthly capsule allowance
- 25 days holiday entitlement with bank holidays on top
- Pension scheme
- A focus on personal development and growth
About the Company
- Nespresso is a name synonymous with luxury, innovation and sustainability.
- Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista.
- We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Equal Opportunity
- At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking.
- We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community.
- Please let us know if we can provide adjustments to ensure your full participation in the application process.
- We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.