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About the Role

As a Customer Service Representative, you will assist patients with hospital check-ins, answer questions during registration, and build trust through compassionate and accurate information collection in a fast-paced environment. This role is ideal for launching a healthcare career, as comprehensive training will be provided.

Responsibilities

• Assist patients with hospital check-ins.
• Answer patient questions during registration.
• Collect patient and insurance information accurately and quickly.
• Work on computers and answer phones to intake information.
• Input details correctly across multiple screens.
• Work across multiple programs and type quickly.
• Assist patients complete their registration.
• Listen carefully to patients to ease their anxiety.
• Ask follow-up questions and build rapport in real time.

Requirements

• High School Diploma or GED
• Excellent customer service experience
• Must be up to date on all vaccinations.
• Must pass a drug test.
• Must pass a background check prior to hire.

Skills

• Confident multi-tasking
• Quick learner with technology
• Typing
• Answering phones

Location

• Ascension Dell Children's Medical Center

Work Type

• PRN
• Onsite

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

Salary/Compensations

• $16.12 - $23.21 per hour

Benefits

• Competitive benefits package

About the Company

• R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
• We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
• The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up.
• On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
• Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
• We go beyond expectations in everything we do.
• Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
• To learn more, visit: R1RCM.com
• Visit us on Facebook

Equal Opportunity

• R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity.
• The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
• Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
• If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
• CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent