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About the Role

Join R1, a leading provider of technology-driven solutions, to transform the patient experience and financial performance of hospitals. As a Patient Registration Customer Service Representative, you will be the first point of contact for patients, guiding them through the registration process with compassion and efficiency. This role offers comprehensive training and serves as an excellent starting point for a career in healthcare.

Responsibilities

Help patients navigate the registration process.
Answer questions with confidence, clarity, and compassion.
Gather accurate information quickly in a fast-paced environment.
Build trust with patients during stressful moments.
Work across multiple computer systems to register patients efficiently.
Answer phones and gather information quickly and accurately.
Assist patients who may be ill, anxious, or confused.
Navigate diverse insurance plans and coverage details (with training!).
Adapt to interruptions from clinical teams during urgent care situations.
Build rapport and ease patient concerns in real time.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Skills

Customer service
Communication
Adaptability
Problem-solving

Location

Ascension Seton Medical Center Austin

Work Type

PRN
As needed
Full-time

Experience Level

Entry Level

Education Level

High School Diploma or GED

Salary/Compensations

$16.12 - $23.21 per hour

Benefits

Competitive benefits package

About the Company

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
We are invested in your professional journey and offer a supportive team environment.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up.
On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
We go beyond expectations in everything we do.
To learn more, visit: R1RCM.com
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Equal Opportunity

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity.
The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.