Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role supports store leadership in guiding the retail team to achieve customer-focused service and sales outcomes through effective coaching, training, and operational management. It emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance, directly influencing customer experience and contributing to the financial and operational success of the retail location.

Responsibilities

Lead and develop retail team members to achieve sales targets and deliver customer service excellence
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
Monitor and control store expenses, discounting, and credits to support financial objectives
Oversee customer wait times and ensure customer needs are met through effective team coordination
Stay current on products, services, and leadership practices to serve as an expert resource for the team
Perform other duties/projects as assigned by business management

Requirements

High School Diploma/GED
At least 18 years of age
Legally authorized to work in the United States

Skills

Change Agility
Change Management Coaching
Coaching
Coaching Conversations
Communication
Customer Engagement
Customer Service
Engaging People
Escalation Resolution
Leadership
Performance Monitoring
Product Knowledge
Sales
Sales Performance Coaching
Talent Development
Team Coaching

Location

Remote

Work Type

Full-time

Experience Level

1 year customer service and/or sales experience, retail environment (Preferred)

Education Level

High School Diploma/GED

Salary/Compensations

Total Target Cash Pay Range: $57,600 - $100,900
Base Pay Range: $43,200 - $75,675

Benefits

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Monthly or quarterly sales incentives

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
The Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.