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About the Role

We have an exciting opportunity for you to join our team as an Operations Support Agent. FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Requirements

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

Work Type

• Regular
• Full-time

Salary/Compensations

• Attractive compensation package

Benefits

• Group Insurance Plan
• Meal cards
• Transportation Allowance
• Shuttle bus for the employees transport
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities

About the Company

• FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.
• Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
• The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity.
• FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
• The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
• Our success in the industry is attributed to our people.
• Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.
• We care for their well-being, and value their contributions to the company.
• Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.
• The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.
• While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equal Opportunity

• FedEx was built on a philosophy that puts people first, one we take seriously.
• We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all