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About the Role

This role is responsible for ensuring the success of customers using LexisNexis IP solutions by driving product adoption, maximizing value, and supporting long-term success after implementation. Rather than providing basic support, you will act as a strategic partner, deeply understanding customer workflows and challenges, and guiding them on how to effectively leverage our solutions to achieve meaningful business outcomes.

Responsibilities

Design and execute onboarding plans tailored to customers’ business needs and objectives
Support early-stage adoption and establish a strong foundation for product usage
Ensure customers achieve early value (“Time to Value”)
Analyze usage data and provide actionable recommendations
Conduct regular Business Reviews
Plan and deliver training sessions, workshops, and use case sharing
Support expansion of usage across departments within customer organizations
Support customers in solving challenges across IP, R&D, and strategy functions(e.g., competitive analysis, technology trend analysis, patent strategy optimization)
Define KPIs and visualize outcomes and enable data-driven decision-making
Enhance customer satisfaction and proactively manage risks
Demonstrate value to support renewal discussions
Collaborate with sales teams on renewal processes
Build strong relationships across user teams and management levels
Identify and engage key stakeholders
Promote and scale successful use cases within customer organizations
Collaborate with Sales, Product, and Support teams
Collect customer feedback and contribute to product improvements

Requirements

Bachelor’s degree or higher
Native-level Japanese and business-level English (collaboration with global teams required)
5+ years of experience in Customer Success
5+ years of experience in Account Management (existing customers)
5+ years of experience in Solution Sales (including post-sales support)
5+ years of experience in consultative engagement (understanding customer challenges and proposing solutions)
Proven ability to manage and drive projects with multiple stakeholders
Interest in or understanding of SaaS and data-driven solutions

Skills

Customer Success
Account Management
Solution Sales
Consultative engagement
Project management
SaaS
Data-driven solutions
Intellectual property
Patents
R&D
Data analytics
BI tools
Enterprise customer management
Global business environment

Location

Remote

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree or higher

Benefits

Country specific benefits

About the Company

LexisNexis Intellectual Property (IP) is a global provider of intellectual property data and advanced analytics solutions, empowering organizations to enhance their R&D strategies and IP intelligence.
As part of the RELX Group, we combine trusted data and technology to help our customers strengthen their competitive advantage and drive innovation.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.