CRM Operations Specialist - 9 Month FTC at Compare the Market | London, England, United Kingdom | Rezi

CRM Operations Specialist - 9 Month FTC at Compare the Market

CRM Operations Specialist - 9 Month FTC

Compare the Market · London, England, United Kingdom

1 weeks ago

CRM Operations Specialist - 9 Month FTC

Compare the Market · London, England, United Kingdom

14 days ago
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About the Role

Join Compare the Market and help to make financial decision making a breeze for millions. At Compare the Market, we’re a purpose-driven business powered by tech and AI. We’re building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes at pace. Every role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers.

Responsibilities

  • Create and manage highly targeted customer audiences for CRM campaigns, using data and customer insights to deliver personalised communications across email, push notifications, in-app messaging, on-site experiences, and performance marketing channels.
  • Build, execute and optimise both automated and one-off CRM campaigns, supporting the development of engaging campaign content that aligns with customer needs and business objectives.
  • Utilise tools such as Braze, Movable Ink and HTML to deliver best-in-class CRM campaigns, ensuring accuracy, efficiency and a seamless customer experience.
  • Collaborate with cross-functional teams to deliver consistent, customer-focused campaigns across multiple channels while continuously identifying opportunities to improve CRM operations and campaign performance.
  • Ensure all CRM activities comply with FCA, GDPR and internal governance requirements, maintaining the highest standards of customer data protection and regulatory compliance.

Requirements

  • Experience delivering CRM campaigns with a strong focus on audience creation, segmentation and personalised customer communications.
  • Confidence using CRM platforms such as Braze and Movable Ink.
  • Working knowledge of email HTML and SQL to support campaign execution and audience management.
  • Strong analytical skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills to build effective relationships with stakeholders across the business.
  • A passion for continuous improvement and delivering exceptional customer experiences.

Skills

  • CRM
  • Marketing
  • Audience creation
  • Segmentation
  • Personalised communications
  • Braze
  • Movable Ink
  • HTML
  • SQL
  • Analytical skills
  • Communication skills

Location

  • London
  • Peterborough

Work Type

  • Full-time

Experience Level

  • Mid-level

About the Company

  • Compare the Market is a purpose-driven business powered by tech and AI.
  • We’ve carved a meerkat-shaped niche and we’re looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment.
  • We’re a business built for pace and performance.
  • We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive.

Equal Opportunity

  • We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive.