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About the Role
Join an international team in Greece supporting innovative fintech solutions, guiding users through digital banking and payment services, and building valuable experience in a fast-growing industry. Enjoy Mediterranean living with full relocation support.
Responsibilities
- Act as the first point of contact for customers via phone, email and chat
- Guide users through digital banking and payment solutions
- Offer advice, troubleshoot issues and provide practical best-practice tips
- Handle questions about new and existing services, always with professionalism
- Solve customer issues efficiently and maintain strong satisfaction levels
- Support the overall customer journey to increase engagement and loyalty
- Work towards personal and team targets in a structured environment
Requirements
- Fluency in German and strong English skills
- Previous customer support experience is helpful, but not required
- Interest in fintech, digital payments or online banking
- Strong communication skills and a calm, solution-oriented approach
- Tech-comfortable and quick to learn new systems
- Ability to adapt in a fast-paced environment
- Team mindset and a sense of responsibility in your work
Skills
- Communication skills
- Solution-oriented approach
- Adaptability
Location
- Greece
- Athens
Work Type
- Full-time
Experience Level
- Entry-level
Salary/Compensations
- Competitive monthly salary + 2 extra salaries per year
Benefits
- Full relocation package: flight, hotel stay, and assistance finding your new home
- Private health insurance and additional discounts
- Training by certified instructors
- Clear development and career growth paths
- Company events, community initiatives and a supportive international culture
- Free online Greek lessons
- Modern offices with relaxing break areas
About the Company
- Global client in the financial technology sector supporting innovative money transfer platforms, digital banking services and cloud-based payment solutions trusted by millions worldwide.
- A workplace certified as a Great Place to Work, committed to diversity and inclusion.