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About the Role
Join a dynamic support and sales team in Athens, Greece, assisting customers in the Swiss market. This role focuses on providing technical support and customer service while developing skills in communication, sales, and telecom operations.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues related to internet, TV, and connectivity
- Manage account-related matters including invoices, payments, and subscriptions
- Assist with roaming, device concerns, and account access
- Process contract renewals and service upgrades
- Identify opportunities to recommend relevant services and prevent cancellations
Requirements
- High-level proficiency in German (C1 or native preferred)
- Good English skills (B2 or above)
- Previous experience in customer service, sales, or technical support
- Confidence in phone communication and handling diverse customer situations
- Proficiency with computer systems and basic PC tools
- Ability to remain calm under pressure
- Strong team-working skills
- Solution-oriented mindset with a focus on meeting KPIs
Skills
- Customer communication
- Technical troubleshooting
- Telecom services knowledge
- Sales and retention techniques
- Performance metrics management
Location
- Athens, Greece
Work Type
- Full-time
Salary/Compensations
- Competitive salary
- Performance-based bonuses
Benefits
- Full training and onboarding
- International, multicultural work environment
- Career development opportunities
- Relocation package including flight support and initial accommodation
- Support settling into life in Greece
- Company events and team activities