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About the Role

The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within properties. This role increases engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing personal and professional skills. This client-facing role focuses on supporting the experience at the client site, combining a passion for service, people skills, and creating a hospitality-focused workplace environment.

Responsibilities

Provide a warm, courteous, and prompt welcome to all entering the reception area.
Ensure security procedures for the building are followed by all entering through reception.
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to workplace services.
Execute Guest and Ambassador services consistent with SLAs, standard processes, professional brand image, and applicable laws.
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with SLAs, policies, regulations, and performance metrics.
Support data collection, analysis, and reporting to ensure alignment with Client goals and objectives.
Strive to continually improve experience service performance.
Achieve and exceed performance goals, team goals, and Client goals and objectives.
Work with key account and client stakeholders to organize, host, and operationalize key engagement events.
Work in accordance with health and safety measures and promote a culture of safety.
Support facilities by proactively identifying and logging jobs and good catches.
Perform additional duties and support as required.
Work collaboratively within the account team in the delivery of Experience Services.
Assist with third-party vendor relationships and service partners.
Provide intuitive service delivery, anticipating needs or concerns and exceeding Client expectations.
Build meaningful lasting relationships with Client employees and guests.
Receive and respond to all requests or issues within one day of receipt, including personal follow-up.
Identify potential risks and escalate as appropriate.
Engage in a culture of continuous improvement and innovation.
Assist and work flexibly with Client events as needed.
Serve as an event concierge and manage conference room bookings, including resolution of scheduling conflicts.
Provide administrative and operational excellence for soft services.
Perform additional job duties as requested.

Requirements

Must be competent in German and English.
Ideally have prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate.
Exceptional customer service skills and professionalism with a passion for hospitality.
Keen to develop within the workplace, supporting a multi-disciplinary team.
Ability to work collaboratively as part of a team to solve problems with professionalism and a service-focused approach.
Adept at multitasking and managing multiple projects effectively in a fast-paced environment.
Keeps up to date with industry trends and has direct experience or an interest in facilities management and customer service.
Open and good communication skills.
Strives for excellence and shares ideas for improvement.
Proficient with Microsoft Office.
Interest in technology.
Adaptable to work to requests and projects that may vary from day to day.

Skills

Customer service
Hospitality
Professionalism
Communication
Multitasking
Microsoft Office
Technology interest
Facilities management interest

Location

On-site – Berlin, DEU

Work Type

On-site
Full-time

About the Company

JLL empowers employees to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
We endeavour to keep your personal information secure with an appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.