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About the Role

We are hiring a Senior Operational Excellence Consultant in our London office to lead the delivery of operational excellence initiatives across Underwriting Operations, driving efficiency, performance improvement and strategic optimisation across core processes.

Responsibilities

• Lead operational excellence initiatives: Deliver end-to-end continuous improvement activity across underwriting operations, embedding structured methodologies to enhance efficiency and performance.
• Analyse data and identify opportunities: Review operational data to spot trends, inefficiencies and improvement opportunities, turning insight into measurable business outcomes.
• Collaborate across teams: Partner with underwriting operations, business change and data teams to prioritise and deliver strategic and technology-driven improvements.
• Strengthen governance and controls: Develop and maintain control frameworks and reporting oversight, ensuring effective monitoring and alignment with regulatory requirements.
• Support operational strategy and planning: Contribute to resource modelling, performance insight and the ongoing development of reporting capabilities to support decision-making.

Requirements

• Insurance operations expertise: Proven experience within underwriting operations, with a strong track record of driving process optimisation and operational excellence initiatives.
• Operational excellence knowledge: Deep understanding of Lean, Continuous Improvement or Operational Excellence methodologies and their practical application.
• Stakeholder management: Strong ability to influence, challenge and collaborate with stakeholders at all levels across the organisation.
• Analytical capability: Highly developed problem-solving skills, with the ability to interpret complex data and generate actionable insights.
• Regulatory awareness: Good understanding of insurance regulatory frameworks, governance standards and market practices.

Location

• London

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• Flexible hybrid working
• Competitive compensation and benefits package
• Investment in growth through learning, mentoring, and clear development pathways
• Recognition and reward for performance and behaviours

About the Company

• CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets.
• We offer a highly specialised and comprehensive portfolio of innovative and market leading products.
• Coverage is available to businesses of all sizes for domestic, international and global exposures.