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About the Role

The Housing Officer will deliver intensive housing management services, focusing on resident move-ins, tenancy start-up, sustainment, move-on, closure, and resettlement. This role collaborates with colleagues and partners to ensure residents receive necessary support and contributes to achieving key performance indicators like Tenant Satisfaction Measures and positive Tenant Perception Survey outcomes. A driving license and access to a vehicle are essential.

Responsibilities

• Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly.
• Ensure residents understand their occupancy terms and security of tenure based on their agreement type.
• Use current toolkits, processes, and documentation; ensure outdated materials are discarded.
• Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy.
• Advise on and assist with property adaptations where applicable.

Requirements

• A driving license and access to your own vehicle are essential.

Location

• Scarborough

Work Type

• Permanent
• Part-time

Salary/Compensations

• £25,110 - £32,090 (Pro rata'd to 20 hours)

Benefits

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

About the Company

• Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship.
• Together, we’ve created one of the largest mental health and social support charities in England.
• Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
• Make a real difference in your community.
• Are you passionate about helping others live safer, healthier, more independent lives?
• Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse.
• This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Equal Opportunity

• Waythrough is proud to be an equal opportunities employer.
• We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
• We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
• If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk