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About the Role

We are building Experience Research as a strategic capability and are looking for an experienced researcher to lead research for our Wealth Services business. You will help teams make better decisions by bringing a deep understanding of user needs into product and business conversations, ensuring decisions are evidence-based. You will identify key questions, contribute to research practice foundations, and operate as a senior individual contributor.

Responsibilities

Lead end-to-end research across the wealth management lifecycle.
Develop a deep understanding of client, advisor, and operations staff experiences.
Generate evidence and insight to inform product, service, and business decisions.
Identify unmet needs, pain points, risks, and opportunities across customer and employee journeys.
Translate findings into clear, actionable recommendations.
Partner with product, design, engineering, and business stakeholders to shape priorities.
Contribute to research standards, governance, and foundational elements of the Experience Research practice.
Champion ethical and responsible research practices in a regulated environment.

Requirements

Significant experience conducting user, customer, product, service, or experience research in complex organisations.
Experience working within financial services or another regulated industry.
Experience conducting research for complex financial, enterprise, or data-intensive applications is a plus.
Familiarity with research governance, ethics, compliance, and risk requirements.
Exposure to service design, journey research, or experience strategy.
Experience using AI-enabled research tools responsibly.

Skills

Curious and evidence-driven.
Motivated by influencing decisions and outcomes.
Comfortable navigating ambiguity and leading research independently.
Strong business awareness and sound judgement.
Pragmatic about where research creates value.
Confident challenging assumptions with evidence.
Excellent synthesis, storytelling, communication, and facilitation skills.
Interest in emerging technologies, including Agentic AI and Generative AI.

Location

Remote

Work Type

Full-time

Experience Level

Senior

Benefits

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks

About the Company

Institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.

Equal Opportunity

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.