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About the Role
As a Hotel Receptionist at our Welcome Break Ramada London North hotel, you’ll be the friendly face guests see first and the helpful voice they speak to last. From smooth check-ins and check-outs to answering questions and keeping everything organised behind the desk, you’ll help create a great stay for every guest.
Responsibilities
- Welcome guests, manage check-ins and check-outs, and ensure guests have what they need for a great stay.
- Handle bookings and payments, answer calls and guest questions, and maintain a tidy and welcoming reception area.
- Follow health & safety and security procedures, complete required checks, and escalate guest issues promptly and confidently.
Requirements
- Enjoy delivering friendly, welcoming service and helping people feel at ease.
- Ability to remain calm, organised, and professional during busy periods.
- Take pride in attention to detail regarding bookings, payments, and guest requests.
- Willingness to work as part of a supportive team and learn new systems.
Location
- London Gateway, Edgware, Barnet, Greater London, NW7 3HU
Work Type
- Flexible full-time
Salary/Compensations
- Up to £13.35 per hour
Benefits
- £1 meals on every shift
- Flexible working patterns
- Immediate start available
- Overtime opportunities
- 50% off onsite brands (KFC, Burger King, Starbucks & Pizza Express)
- Discounts for family and friends
- My Welcome Break discounts – savings at hundreds of retailers
- Incentive schemes
- Clear career progression & development opportunities
- Apprenticeship programmes
- Holiday allowance that grows with service
- Cycle to Work scheme
- Free onsite parking
- Uniform provided
About the Company
- Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK.
- Operates well-known brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express, Burger King, Ramada, and Days Inn.
- Emphasizes a unified team culture across all brands and roles.