Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
As a Senior Content and Assessment Leader within Pearson's Functional Skills Assessment team, you'll play a key role in delivering a positive, accurate, and high-quality assessment and content experience for learners, customers, and colleagues. You'll support and guide Assessment Leaders with technical expertise, helping ensure end-to-end assessment processes are conducted fairly, accurately, and in line with Pearson policies and procedures. In your first six months, your biggest impact will be strengthening assessment delivery, supporting key projects, helping improve standards verification processes, and driving continuous improvement across assigned qualifications and services. This is a varied opportunity for someone who brings accuracy, managed calmness, strong stakeholder management, and positive energy to a regulated and fast-paced environment. This is a 12-month fixed-term contract covering maternity leave, with planned overlap and knowledge transfer support upon the return of the substantive postholder.
Responsibilities
- Guide and support the end-to-end assessment cycle for a portfolio of Functional Skills qualifications, ensuring assessment content and outcomes are accurate, timely, and compliant.
- Lead and support projects focused on continuous improvement, assessment delivery, and standards verification processes.
- Provide technical expertise, coaching, mentoring, and support to Assessment Leaders and colleagues within your specialist area.
- Coordinate key team activities alongside the Qualification Delivery and Award Manager, supporting meetings, workforce planning, stakeholder engagement, and operational delivery.
- Deputise for the Qualification Delivery and Award Manager when required and represent the Assessment team across the wider business.
- Support qualifications including paper-based and on-screen Functional Skills assessments, Entry Level qualifications, ESOL, and Digital qualifications.
- Monitor and analyse assessment performance data, identify risks and opportunities, and support informed decision-making.
- Review customer insight, CRM, and CSAT data to help improve customer experience and reduce recurring issues.
- Build strong relationships with contractors, internal stakeholders, customers, and business partners to deliver outstanding outcomes.
- Lead initiatives that improve, simplify, document, and standardise processes across the Functional Skills portfolio.
Requirements
- Experience within education, assessment, awarding organisations, qualifications, learning, or another regulated environment.
- Strong project coordination, project delivery, operational improvement, or continuous improvement experience.
- Excellent communication, organisation, and problem-solving skills.
- The ability to analyse data, identify trends, and make informed recommendations.
- Experience supporting stakeholders, customers, contractors, or cross-functional teams.
- Strong customer focus and a genuine commitment to helping learners achieve positive outcomes.
- The ability to build strong working relationships and thrive as part of a highly collaborative team.
- Confidence working with Microsoft Office, Teams, SharePoint, and other business systems.
- Knowledge of Functional Skills qualifications.
- Experience within the UK education sector or understanding of how schools, colleges, training providers, or centres operate.
- Assessment, awarding, quality assurance, or examinations experience.
- Experience working within government, education, financial services, or another highly regulated sector.
- Customer Centricity
- Raising the Performance Bar
- Collaboration for Value
- Inspiring Leadership in Role
Skills
- Project coordination
- Regulated-sector experience
- Assessment
- Education experience
- Technical expertise
- Stakeholder management
- Data analysis
- Problem-solving
- Microsoft Office
- Teams
- SharePoint
Location
- London
Work Type
- 12 Month Fixed-Term Contract
- Hybrid
Experience Level
- Senior
Benefits
- Access to Pearson’s UK rewards and benefits package
About the Company
- Pearson is a global company that helps learners of all ages to make progress in their lives through what we do.