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About the Role
To provide service to business by processing requests sent to appropriate queues/avenues while delivering high quality service and assistance.
Responsibilities
- Process requests according to business requirements.
- Assist with creation of records in relevant UW and workflow systems.
- Assist with updating financial systems as per documents received.
- Respond to business on necessary information in order to proceed with request.
- Provide policy documents as requested.
- Attend training requirements and complete/pass training certification as needed.
- Assist with urgent requests where completion is within the day or earlier.
- Contribute at least 1 Continuous Improvement idea annually.