Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Senior CX Consultant, you will join a rapidly expanding team to serve as a subject matter expert for customer and employee experience offerings. You will lead complex transformation projects, facilitate workshops, and utilize design-thinking to improve digital products and services while advising C-level stakeholders.
Responsibilities
- Plan, run, and deliver customer experience optimization and transformation projects across physical and digital touchpoints
- Facilitate workshops and use design-thinking methods to improve digital products and services
- Support clients with CX consultancy services including new product development, roadmap definition, and business case creation
- Strategically lead the development of CX consultancy propositions and go-to-market strategies
- Scope new client engagements and participate in pitches
- Create frameworks and approaches for key CX consultancy offerings
- Contribute to CX tools such as blueprinting, service ideation, and journey mapping
- Define research projects and utilize insights
- Integrate CX, data, and tech services for joined-up consultancy engagements
- Develop client CX and EX initiatives and roadmaps
Requirements
- Experience supporting clients with CX consultancy services
- In-depth experience of CX for eCommerce and influencing physical and digital journeys
- Experience designing and leading CX engagements
- Experience facilitating workshops
- Experience strategically leading the development of CX consultancy propositions and go-to-market strategies
- Experience creating frameworks and approaches to key CX consultancy offerings
- Understanding of research methodologies
- High-level understanding of eCommerce technology
- Ability to communicate effectively at all levels, including C-level stakeholders
Skills
- Customer Experience (CX) Strategy
- Employee Experience (EX) Strategy
- Design Thinking
- Journey Mapping
- Service Ideation
- Blueprinting
- eCommerce Technology
- Research Methodologies
- Stakeholder Management
Location
- EMEA
Work Type
- Permanent
- Full-time
Experience Level
- Senior
Benefits
- Discretionary bonus scheme
- Training opportunities
- Competitive pension
- Medical insurance
- Life assurance
- Social events
- Opportunities to buy and sell holidays
- Family friendly policies
- Retailer discounts
About the Company
- WPP Enterprise Solutions designs, builds, and operates growth systems for competitive businesses.
- WPP is a global marketing and transformation company with 12,000 experts across engineering, consulting, and CX.
- Partners include Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify.
- VML is part of WPP and supports brands through creativity and experience.
Equal Opportunity
- WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- Committed to fostering a culture of respect where everyone feels they belong and has the same opportunities to progress.