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About the Role

As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of the brand. You'll provide high-level service, initiate conversations, assist at the cash desk, fitting rooms, and shop floor, and process deliveries, replenish stock, and merchandise garments. Your role is essential in creating welcoming experiences that showcase the best of the brand, guiding customers with warmth and enthusiasm.

Responsibilities

Initiating conversations with customers
Assisting customers at the cash desk, fitting rooms, and shop floor
Processing deliveries
Replenishing stock
Merchandising garments on the shop floor

Requirements

Customer-focused: Enjoy engaging with people and are committed to delivering excellent service.
Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
Action-oriented: Proactive and driven to take initiative and get things done with quality.
Strong communicator: Genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
Brand enthusiast: Passion for the brand and collection, and love sharing that enthusiasm with customers.
Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
English language skills
Right to work in the UK
Willingness to complete an online, skills-based assessment

Skills

Customer service
Familiarity with fabrics
Understanding of store operations
Fashion trend advice
Material advice
Sizing advice

Location

Work Type

Part-time
20 hours a week

Experience Level

Not specified

Education Level

Not specified

Benefits

25% staff discount on all H&M Group brands in stores and online
Inclusion in the H&M Incentive Program – HIP

About the Company

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.
Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Equal Opportunity

If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application.