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About the Role

Managing key e-commerce accounts with a strategic, sales-driven approach, fostering accountability for client relationships, including profit and loss aspects. Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting. Identifying and leading cross-selling and upselling opportunities from proposal to contract signing. Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Responsibilities

Managing key e-commerce accounts with a strategic, sales-driven approach.
Fostering accountability for client relationships, including profit and loss aspects.
Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Requirements

Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields.
Deep understanding of logistics, supply chain management, and e-commerce.
Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation.
Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders.
Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships.

Skills

Sales-driven approach
Client relationship management
Profit and loss management
SLA adherence
KPI monitoring
Customer satisfaction evaluation
Internal reporting
Cross-selling
Upselling
Proposal development
Contract negotiation
Sustainable client relationships
Logistics
Supply chain management
E-commerce
Data analysis
Prioritization
Stakeholder presentation
German language proficiency (C1+)
English language proficiency (C1+)
Storytelling

Location

Remote option available
Berlin area preferred

Work Type

Hybrid
Remote

Experience Level

Experience managing complex commercial relationships
Experience with high-growth customers in e-commerce or similar fields

Education Level

Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation.

Benefits

Company lunches twice per month
Corporate benefits platform
German language courses
Flexible working hours
Remote work option (up to 2 months per year from anywhere)

About the Company

Seven Senders connects people and markets, making international shipping simple.
Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders.
Combines cutting-edge technology with strong local carrier networks to ensure efficient parcel delivery.
Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts.
Works with clients such as Flaconi, Shop Apotheke, and Tamaris.

Equal Opportunity

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.