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About the Role
In this role, you'll be helping French-speaking consumers navigate stressful financial situations with clarity and respect, using technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully.
Responsibilities
- Handle incoming inquiries from clients, consumers, and third parties in French across multiple communication channels.
- Provide clear, accurate information about accounts and ongoing processes.
- Document all customer interactions accurately in our CRM system.
- Collaborate with colleagues and other departments to resolve customer issues efficiently.
- Flag recurring issues and contribute to the continuous improvement of our service processes.
- Use AI-enabled tools and internal platforms to maintain high service quality.
- Ensure full compliance with company policies, data protection requirements, and applicable regulations.
Requirements
- Fluent in French and English, written and spoken, at a professional level.
- Experience in a customer service or support role.
- A clear, empathetic communication style and strong interpersonal skills.
- Comfort with digital tools and AI-assisted platforms, and the ability to adapt quickly to new systems.
- Hands-on experience with ticketing systems or CRM platforms such as Zendesk.
- Strong organisational skills and a sharp eye for detail.
- A collaborative, team-oriented approach.
- Background in collections, debt recovery, or financial services (preferred).
- Proficiency in additional languages such as Italian, Spanish and/or German (preferred).
Skills
- French
- English
- Customer Service
- Communication
- Interpersonal Skills
- Digital Tools
- AI-assisted Platforms
- Ticketing Systems
- CRM Platforms
- Zendesk
- Organizational Skills
- Attention to Detail
- Teamwork
- Collections
- Debt Recovery
- Financial Services
- Italian
- Spanish
- German
Location
- Berlin, Germany
Work Type
- Hybrid
Experience Level
- Junior
- Mid-level
Salary/Compensations
- €32,000 - €35,000 gross per year (Junior)
- €36,000 - €44,500 gross per year (Mid-level)
Benefits
- Unlimited employment contract
- Flexible working hours
- 28 vacation days
- Company pension plan
- Partly covered Deutschlandticket (public transport)
- Access to “Corporate Benefits” voucher platform
- Personal learning & development budget
- German and English language courses
- Company summer and Christmas parties
- Regular team events
About the Company
- PAIR Finance has been reshaping debt collection across Europe since 2016, combining technology and AI-powered communication.
- Transparency, Execution, Ownership, Customer Centricity, Innovation and Integrity are core values.
- We are rethinking debt collection with our digital debt collection solution, characterized by high customer orientation and efficiency standards.
- By using artificial intelligence, we combine technology with behavioral science to contact customers individually and in a simple way throughout the entire collection process.
- Strengthened by Pollen Street, and partnerships with investors like Zalando Payments, PAIR Finance offers an opportunity to shape the fintech industry.
Equal Opportunity
- PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.