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About the Role

The Team Leader is responsible for leading a dedicated claims team within the state, operating under the guidance of the State Manager. This role focuses on day-to-day leadership, claims management oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork.

Responsibilities

• Lead and manage a claims team within the state, ensuring high performance and continuous development.
• Coach and mentor team members to improve skills, knowledge, and claim outcomes.
• Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.
• Understand all self-insurance and business requirements for effective case management within the Woolworths account.
• Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements.
• Oversee the end-to-end processing of workers’ compensation claims, ensuring compliance with regulations and company policies.
• Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high-quality customer service.
• Foster a customer-focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy throughout the claims process.
• Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting clear, professional, and consistent communication.
• Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies.
• Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
• Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.
• Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability.
• Share expertise by providing training and coaching, ensuring the team stay up to date with current laws, best practices in claims management, customer service, and compliance.
• Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.

Requirements

• Demonstrated experience leading teams within self-insured workers’ compensation schemes or similar environments.
• Proven expertise in managing workers’ compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies.
• Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing.
• Experience thriving in a challenging and dynamic role that requires adaptability to evolving regulatory and operational changes.

Skills

• Excellent problem-solving, negotiation, and decision-making abilities.
• Ability to adapt quickly and effectively to change in a complex, fast-paced environment.
• Strong knowledge of medical and paramedical terminology and injury treatment processes.
• Proven conflict resolution and communication skills, both written and verbal.
• Proficiency with claims management IT systems and relevant applications.

Education Level

• Territory or relevant qualification in a health or related field (highly desirable)

Benefits

• Competitive remuneration
• Extensive resources to support your onboarding and continual development including DXC University.
• Referral bonuses for bringing friends and family to work at DXC.
• Flexible leave options, including purchased leave.
• Charitable and emergency services volunteer days.
• Employee Assistance Program to support you and your family.
• Novated leasing
• Discounted health insurance
• Paid parental leave
• Many other discounts

About the Company

• DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions.
• A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
• DXC is committed to building better futures for our customers, colleagues, environment, and communities.
• We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
• DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.
• With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Equal Opportunity

• DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
• We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
• We stand by the ‘bring your whole-self to work’ philosophy.
• It is our inclusive culture that powers our results, and our company grows only if our people grow.
• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
• In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.